DC Coordinator

Benefits At Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through Benefit Hub
• Advancement opportunities
• Vallen complies with all minimum wage laws
• We accept applications on an ongoing basis

The Distribution Center Operations Coordinator supports daily warehouse and order fulfillment operations by managing inquiries, resolving operational issues, and coordinating inventory, shipping, and order workflows. This role serves as a key contact for internal teams, customers, vendors, and carriers to ensure timely resolution of issues, accurate order processing, and adherence to standard operating procedures. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting operational efficiency, inventory accuracy, and customer satisfaction.

• Research and address all submitted DC inquiries, following up as needed and assigning inquiries to appropriate personnel.
• Take phone calls and emails from customers, associates, and collaborators to address or provide direction on questions or issues.
• Track shipping errors, production numbers, inventory adjustments, and non-conformances for reporting and root cause identification.
• Operate warehouse power equipment and be certified to research and resolve reported issues and questions.
• Track attendance and leave for the Distribution Center.
• Process and resolve all non-conforming orders on exception reporting.
• Review all must ships and priority shipments for expediting and completion; arrange all expedite courier shipments.
• Maintain workflow and daily order handling using the order management system.
• Collaborate with vendors, freight carriers, and other external providers as part of normal daily functions.
• Handle local expenses and complete all credit card reconciliation procedures.
• Review aged outbound warehouse transfer reports for resolution and completion.
• Review assigned Accounts Payable non-conformances and complete all open issues.
• File freight claims, track completion, and resolve adjustments arising from those completed claims.
• Manage and file documents according to standard operating procedures, and organize retention documents with our 3rd‑party vendor.
• Sync inventory reports across WMS and ERP platforms to eliminate variances and proactively root cause adjustments.
• Collaborate with the Inventory Control team on cycle count process metrics related to adjustments, completion, and accuracy.
• Work within a team on special nonrecurring and ongoing projects.
• Perform other duties and work on special projects as assigned.

Education requirement:
High School diploma or relevant clerical experience.

• Demonstrated skills using Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Be a self‑starter with the ability to work with little supervision.
• Demonstrate good time management skills.
• Possess planning, organizational, and execution skills.
• Demonstrate excellent customer service skills.
• Demonstrate the ability to get the job done correctly and in a timely manner.
• Possess a proactive and positive team approach to problem resolution.
• Establish strong working relationships with co‑workers…