Call Center Representative

Cellular Sales – Call Center Representative

Cellular Sales is a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. The role seeks to build off the current foundation and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

• Follow up on distributed leads
• Generate store traffic and contribute to the market's success
• Handle customer inquiries both by phone and text
• Support the sales force by generating sales leads
• Follow communication scripts when handling different topics
• Research required information using available resources
• Provide customers with product and service information
• Take feedback and criticism to improve productivity and character

• Attention to Detail:
  Taking responsibility for a thorough and detailed method of working.
• Oral Communication:
  Shaping and expressing ideas and information in an effective manner.
• Planning and Organizing:
  Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving:
  Identifying problems and issues of varying complexities and finding effective solutions with few guidelines.
• Written Communication:
  Expressing ideas and opinions clearly in properly structured, well‑organized, and grammatically correct reports or documents; utilizing language and terminology.

This position has no supervisory responsibilities.

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Must be able to sit for long periods of time. This role is largely sedentary but requires some filing, lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

This is a full‑time position.

No travel is expected for this position.

• High School diploma or GED

• Previous office experience
• Proficiency in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10‑key)

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

• The highest in the wireless industry