Park Assistant Manager

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service.

Park Assistant Managers serve as the contact between guests and Kids Empire, ensuring guest satisfaction, resolving complaints, and addressing any questions or comments while present at the park. Must interact with families and children of all ages.

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervising employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assisting the Park Manager with training, development, and auditing.
• Fostering a positive and collaborative work environment among park staff.
• Auditing schedules and requesting needed approval from the Park Manager.
• Opening and closing the park using keys or a code.
• Communicating any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver and providing guest information such as address, name, email address, and phone number using an iPad.
• Operating the front cash counter for receiving the exact bill amount from guests, managing the cash flow by recording the amount of transactions daily, taking payment by cash or card, and providing exact change to guests if payment is made by cash.
• Operating billing transactions accurately by verifying the amount displayed on the POS.
• Organising the refrigerator with drinks, snacks, chips, and ice cream.
• Checking snack inventory is sufficient and ordering snacks from specified vendors to replenish stock.
• Walking the floor regularly to monitor that there are no unsafe hazards present and that guests are following park attendance rules, regulations, and guidelines.
• Cleaning restrooms and sanitising all park structures, tables, chairs, and playground structures.
• Scheduling and coordinating family events and assisting events to operate efficiently.
• Other duties as assigned.

• Stand, walk, bend, and twist constantly.
• Perform frequent bilateral hand movements.
• Have good finger dexterity.
• Work in noisy environments created by guests, such as children yelling and music.
• Tolerate a hectic and busy work environment during peak hours.
• Work in a tight structure and be comfortable with heights.

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

• High school diploma or equivalent qualification.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organisational skills.
• Ability to make effective decisions in a fast‑paced environment.
• Prioritise guest satisfaction and continuously improve services.
• Demonstrate a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.