Credit and Collections Manager

Exciting Opportunity for Credit & Collections Manager!

CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois.

CBSL Transportation Services Inc., a leading provider of Liquid Bulk Chemical Transportation Services, is seeking a highly capable and hands‑on Credit & Collections Manager to lead and modernize the company's credit, collections, and accounts receivable follow‑up processes. This role is responsible for improving cash flow, reducing DSO, strengthening credit controls, driving collection accountability, and creating a more disciplined, efficient, and technology‑enabled collections function.

The ideal candidate will bring a proven track record of improving DSO, reducing aged receivables, resolving collection bottlenecks, strengthening customer credit controls, and implementing practical process improvements. This position requires strong leadership, professional customer communication, analytical thinking, system discipline, and the ability to partner with Billing, Operations, Sales, Accounting, and executive leadership to address the root causes of collection delays.

A key priority for this role will be modernizing the current collections process by leveraging available technology, automation, reporting dashboards, collection tools, and customer communication enhancements to improve follow‑up consistency, reduce manual work, accelerate dispute resolution, and improve overall AR performance.

• Oversee the customer credit review and approval process, including credit applications, credit checks, customer questionnaires, W-9 documentation, tax exemption certificates, vendor forms, billing requirements, and required customer setup documentation.
• Review customer credit information, payment history, credit reports, credit risk indicators, and account status before recommending or approving customer credit terms and limits.
• Maintain and enforce credit policies, including credit limits, payment terms, credit holds, watch lists, credit terminations, inactive account reviews, and account risk monitoring.
• Conduct periodic and annual credit reviews to determine whether credit limits, terms, or account status should be adjusted based on payment trends, aging history, customer activity, and risk exposure.
• Partner with Sales, Billing, Operations, Accounting, and leadership to ensure credit risks, billing requirements, customer requirements, and account issues are clearly communicated and properly documented.
• Oversee customer account setup and maintenance in CBSL systems.
• Ensure customer master data is accurate and complete, including billing addresses, contacts, email distribution lists, payment terms, credit status, portal requirements, billing requirements, and supporting documentation.

• Lead the collections process to ensure timely payment, reduce delinquency, improve cash flow, and minimize outstanding past‑due balances.
• Proactively manage AR aging, customer follow‑up, payment commitments, short payments, disputes, deductions, unapplied cash issues, and high‑risk accounts.
• Drive measurable improvement in DSO, with a goal of returning DSO to below 45 days and maintaining disciplined collection performance.
• Contact customers regarding overdue invoices, missing documentation, rejected invoices, portal issues, payment status, remittance details, and payment commitments in a professional and solution‑focused manner.
• Escalate high‑risk accounts, severely past‑due balances, non‑responsive customers, recurring disputes, potential credit holds, and write‑off concerns to executive leadership timely.
• Lead weekly collections meetings, prepare aging reports, identify priority accounts, document action items, capture executive comments, and ensure same‑week follow‑up on assigned directives.
• Coordinate with Billing and Operations to resolve…