Patients Services Coordinator

Overview

US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support the Revenue Cycle - Front Desk at our 4000 Spencer Highway #200 clinic in Pasadena, Texas. Typical work week is Monday through Friday, 8:00a – 4:30p.

Note from Hiring Manager: I believe people are drawn to our clinic because we're committed to providing exceptional patient care while fostering a positive and supportive work environment. We value teamwork, professional development, and open communication. Our staff members have opportunities to grow their skills, contribute their ideas, and make a meaningful impact on the lives of our patients. We take pride in our culture and in supporting each team member's success, which makes this a rewarding place to build a career.

This position can be either a level 1, 2 or Sr based on relevant work experience.

What does the Patient Services Coordinator do? (including but not limited to):

The Patient Services Coordinator professionally greets and welcomes patients and their friends/family. They register and schedule appointments for patients efficiently and promptly. They answer, screen, and direct all incoming calls to appropriate personnel, relaying messages between patients and clinical staff. They support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities (including but not limited to):

• Greets patients and visitors to the clinic promptly, courteously and professionally. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.

The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.