PRN Patient Services Coordinator

Overview

US Oncology Network is looking for a PRN Patient Services Coordinator to join our team at Texas Oncology. This PRN position supports the Revenue Cycle Department at the 4000 Spencer Highway #200 clinic in Pasadena, Texas. Typical work week is Monday through Friday, 8:00 a.m. – 4:30 p.m.

This position can be level 1, 2, or Sr based on relevant work experience.

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner and checks in patients while informing clinical staff of patient arrival.
• Provides and explains paperwork for patients to complete prior to examination, collects and proofs for completeness, files patient forms, and updates demographics and insurance information in the system. Collects co‑pays and balances and provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages accurately and timely according to procedures.
• Checks patients out after examination, schedules returning appointments per physician and office guidelines, and provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments, reschedules appointments, and notifies appropriate staff of the cancellation and makes note in the patient chart.
• Provides general administrative support by filing charts and forms, maintains the lobby area in a neat and orderly manner, maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned; may type memos and forms.

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying the position.

Level 2 (including Level 1 requirements)

• At least 18 months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit and use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms and must occasionally lift or move up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have vision and hearing corrected to normal ranges.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work requires frequent interaction with patients and staff.