IT Help Desk Specialist

GCEFCU is searching for a Help Desk Specialist to join our IT department!

The Help Desk Specialist is responsible for ensuring outstanding service is delivered to both internal and external members seeking help with credit union technology. This is an entry-level IT position meant to help jumpstart a career in IT!

The schedule for this position is M-F 8:00am-5:00pm and alternating Saturdays 9:00am to 12:00pm.

Pasadena is the primary work location, with occasional travel to other branches.

Manage and respond to Help Desk tickets in a timely and efficient manner through phone, email, and ticketing systems, ensuring accurate documentation and resolution of all requests.

Install, configure, modify, and repair computer hardware, software, and peripherals. Perform basic troubleshooting to identify and resolve hardware issues across devices such as servers, workstations, printers, scanners, cameras, and access control systems.

Perform routine maintenance on desktop systems, including updates, antivirus management, cable organization, and general upkeep to ensure system stability and security.

Manage new user onboarding processes, including provisioning system access, configuring accounts, and coordinating physical and logical access (badges, logins, email).

Responsible for compliance with Bank Secrecy Act and all governmental regulations and Credit Union policies and guidelines. Responsible for complying with Federal Rules and Regulations as required by NCUA.

Performs other job related duties as assigned.

• One year to three years of similar or related experience
• Knowledge of office automation products, word processing, spreadsheet, e-mail, personal computers, PC operating systems, peripheral equipment, etc.
• Must be able to work and travel independently and use general office equipment.

EOE Disabled/Veteran