Conversion- Dispatch Specialist

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end‑to‑end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Dispatch Specialist is responsible for planning and tracking of container movement utilizing the most efficient and effective routing on a daily basis. The Dispatch Specialist also ensures time‑sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

• Communicates daily with customers, contract drivers, steamship terminal personnel, and internal service representatives, coordinating, troubleshooting and resolving issues.
• Coordinate and problem solve pick‑ups and deliveries with contract drivers, partner carriers, rail operators, and port operators.
• Meet all customer levels of service and deadline requirements, eliminating any service failures.
• Records and audits all documents for equipment tracking.
• Track, trace and report container activity.
• Manage driver‑pay.
• Update relevant systems to track appointments and drays.
• Authorize equipment drops and monitor container idling.
• Communicate company policies and procedures to contract drivers, monitor performance against standards, and recommend corrective action to management.
• Develop and maintain a positive working rapport with customers, terminal operators, and contract drivers.
• Process and complete all documentation assigned in a timely manner.
• Track shipping and billing data appropriately and promptly.
• Ability to work in a fast‑paced environment.
• Promote DDSI's commitment to contract driver safety compliance.
• Assist customer service and other office personnel in handling day‑to‑day duties required by management.
• Support the company's commitment to Integrated Management Systems (IMS) certifications.

• Must have ability to work a flexible schedule including nights, weekends, and holidays.
• High school diploma/GED; college degree preferred.

• 1+ years’ experience in dispatching, customer service, and/or intermodal transportation.
• Basic proficiency with Microsoft products (Excel, Word, Outlook) and web‑based software.

• Self‑started attitude.
• Strong written and verbal communication skills.
• Analytical and organized, ability to focus on details and compare data.
• Ability to work independently.
• Ability to perform well with time‑sensitive tasks.

• 1+ years’ experience in port or rail operations.
• 1+ years’ experience working with containers.
• Bilingual language capabilities.

• Medical, Dental, Vision.
• 401(k) + company match.
• Employee Assistance Program.
• Paid time off.
• Flexible work schedules (when possible).

$23–$26 an hour. The above stated pay range is the anticipated starting salary range for the position. The company may adjust this range…