Technical Services Manager

Overview

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

In addition to competitive pay, we also offer:

• Health benefits available Day 1}
• 401k available Day 1
• 10+ paid holidays/year
• Free HAZWOPER training and certification
• Overtime opportunities
• Ability to be cross-trained into different roles

Under the general guidance of the Service Center General Manager, the Technical Services Manager will lead a team of people responsible for technical services, which may include Lab Pack, and/or HHW, and/or Onsite Project Management. They will ensure that the offsite management of retail and hazardous waste aligned to the service center meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals while operating in a productive and profitable manner.

They will also be responsible for driving superior customer satisfaction with adherence to customer SLAs and KPIs, as well as account retention, at their service center. The Technical Services Manager should have an understanding of logistics, planning, and exceeding customers  expectations.

Responsibilities (Essential Functions):
The main duties and responsibilities.

• Leadership & Strategy:
• Provide support to the offsite services aligned to the service center by coaching and developing employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.
• Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their technical services teams in partnership with their Service Center General Manager and HR Business Partner.
• Participate in the recruitment and hiring of service center employees and drivers.
• Conducts regular meetings to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
• Accountable to provide on-the-job training and instruction to ensure training compliance.
• Provide technical support to field staff and managers, assist in the deployment of technical training.
• As a continual learner, stay updated on regulations and industry developments.

• Promotes Safety and Security initiatives across the technical services teams aligned to their service center.
• Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for the technical services teams aligned to their service center.
• Reports and responds to field service incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.
• Ensures all technical services employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.
• Provides and maintains compliance with personal protective equipment for their employees.
• Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence.

• Keep informed about updates or changes in route management, pre-service, LTL/Bulk/FLT service execution, and post-service regulations and industry standards.
• Work closely with Service Manager to coordinate scheduling and transportation needs.

• Manage technical services, including Lab Pack, and/or HHW, and/or offsite management ensuring these programs meet customer needs and regulatory requirements.
• Work with management team to implement, update and develop standard work practices.
• Oversee completion of paperwork as appropriate, ensuring data is entered correctly in system including manifest and land disposal restriction forms.
• Prepare for service operations, ensuring all necessary resources and plans are in place.
• Execute technical services, ensuring efficient and compliant operations.
• Perform periodic audits and review of technical services, including onsite inspections at HHW events and onsite…