Deposit Operations Manager; Pasadena, CA

Salary

Salary Grade: 162E. Salary Pay Range for This Position: $ - $.

Directs the Deposit Operations Department to provide operational and procedural support for the branch network and back‑office departments. Requires broad knowledge of Wescom products, services, policies and procedures, and ensures timely, efficient, and accurate processing of all checks, payments, and ACH transactions. Requires working knowledge of other business units to provide necessary and applicable system assistance, to include Wescom Resources and other business partners.

Demonstrates full understanding of company initiatives and goals. Fosters a culture within the department that reinforces member service, teamwork and collaboration, financial discipline, operational integrity, process improvement and efficiency. Models desired behavior and promotes optimal member engagement. Requires a continuing focus on building cross‑functional teamwork, streamlining processes and workflows, and delivering Signature Experiences. Strategizes, researches and analyzes data. Accountable for planning initiatives, defining priorities and providing direction for organizational projects and initiatives.

Utilizes knowledge, experience, service and operational skills to effectively develop team members to excel in meeting company objectives.

• Directs department to serve as the primary support group for operational processes, policies and procedures.
• Responsible for the deposit product portfolio; dividend/rate validation and adjustments; tax reporting; dormant accounts; escheatment process; savings statement validation; all IRA functions including Required Minimum Distributions; verification of deposits; oversees processing of file maintenance requests; backup withholding; review of Chex Systems and Early Warning alerts and OFAC; provides direction for merger and acquisition activities, and the opening of new accounts acquired through alternative delivery channels.
• Effectively leads staff, supports and directs changing priorities, product and service offerings and systems.
• Ensures staff knowledge is current and applied.
• Manages and directs activities of the department staff.
• Establishes performance goals, allocates resources and assesses performance of staff.
• Ensures staff efforts are focused on achieving goals and aligned with Wescom’s strategic initiatives.
• Participates in company projects and contributes to organizational strategic initiatives.
• As a member of the Credit Union’s Management Team, leads and works collaboratively with others to navigate and execute complex business challenges and solutions.
• Develop new policies, products and services to support strategic initiatives.
• Encourages, develops and implements the streamlining of work processes and elimination of unnecessary steps by and through the use of technology, and automation.
• Serves as the internal subject matter expert for regulations and processes related to check collection, returned items, ACH processing, NACHA rules, and deposit accounts.
• Collaborates with other business units and legal representation for current regulatory review and ensures adherence to Credit Union policies, appropriate laws and regulations as it applies to levies, garnishments, subpoenas, and individual retirement accounts.
• Consistently provides a high level of service and is committed to increasing member satisfaction.
• Demonstrates adherence to the Deposit Operations Department Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes.
• Assumes personal accountability for maintaining high service standards and operational excellence throughout the department.
• Promotes advocacy and ensures member issues are handled expeditiously.
• Creates an environment that supports teamwork and collaboration, within the department and organization wide.
• Responsible for selecting, coaching, evaluating and developing staff; oversees training of staff in member service, products and services, operations and interpersonal skills.
• Motivates staff and reinforces needs driven‑selling and referral activity that support company growth.
• Ensures…