Utility Assistant Banking Center Manager

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Full-Time Professional Pasadena, Pasadena, TX, US

5 days ago Requisition

The Assistant Banking Center Manager (ABCM) is responsible for all daily aspects of management and performance of the Banking Center including bank objectives, initiatives, and enforcement of bank policy and procedures. An ABCM must have management and coaching skills that lead to a strong and stable team. The ABCM provides administrative and staff support to inside and outside sales initiatives. ABCMs perform daily tasks, including teller and personal banking functions when necessary.

This position includes working at multiple locations. The Assistant Banking Center Manager must have a solid understanding of all functions within the Banking Center, including but not limited to all teller transactions and special services; all personal banking transactions and cross sales; all bank products and their corresponding systems and their requirements. This position will have a high limit of check cashing authority, with full transaction approval authority.

This individual will participate in more specialized customer service telephone queues and tasks. The Assistant Banking Center Manager will assume the responsibilities of Banking Center Manager in the absence of the Banking Center Manager, including handling customer issues, problem solving and fee reversal requests within established authority limits.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Teller and Personal Banking transactions and special services
• Check cashing authority with full transaction approval authority
• Handling customer issues, problem solving and fee reversal requests
• Works towards improving Banking Center profitability by making sound authorization approvals
• Adhere to and uphold all written policies and procedures which includes monitoring security, operations and personnel policies, and performing necessary audit functions for compliance
• Maintain building space, appearance and equipment as needed. This will include directing the maintenance, securing supplies, working with other B1
  
  Bank departments and making cost effective expenditure decisions

The ABCM will perform opening/closing procedures of the Banking Center.

• Maintain possession of keys as well as combinations to various vaults
• Monitor all operations of the Banking Center, including maintenance of the appropriate cash levels
• Authorize payment of checks within personal limits
• Monitor security of vault cash and consignment items inspect surveillance equipment for working condition and quality of picture
• Manage staffing level to ensure that the proper number of employees are staffed to serve customers appropriately
• Ensure staff meets work deadlines and that responsibilities are completed on a timely basis

• Assists the Banking Center Manager in selling deposit and loan products
• Assists the Banking Center Manager in managing sales activities within the Banking Center to meet or exceed goals
• Develop and grow relationships with both internal and external customers
• Assist in Banking Center sales initiatives, including, but not limited to:
• Identifying customers for other products, such as investments and loans, and referring them to such
• Participation in calling programs to new/existing customers
• Preparation of mailers to new/existing customers
• Participate in telemarketing and working of onsite trade shows and other sales related events. This should include involvement in community organizations

• Promotes teamwork and employee participation
• Communicate effectively
• Manage and coach team and individual performance
• Select, retain, and develop qualified employees
• Provide employee performance evaluations and feedback
• Must act as a professional role model, including appearance and dress

• Manage subordinate supervisor(s) who supervise employee(s)
• Responsible for the overall direction, coordination and evaluation of these units
• Also directly supervise nonsupervisory employees
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring and training employees
• Planning, assigning and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

• Read, analyze and interpret common technical journals, financial reports and legal documents. Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.…