Operations Coordinator - Pasadena, TX

OPERATIONS COORDINATOR - Pasadena, TX

SUMMARY:

Receives, records, and distributes work orders to Field employees based on customers’ requests for service by performing the following duties;

Makes decisions on Inspector qualification appropriate to nature of assignment and staff levels required to cover the assignment based upon job type, customer requirements and on the job experience. Selects and dispatches field personnel to ensure all required aspects of the assignment are adequately covered.

Include the following. Other duties may be assigned.

• Receives orders from specialized clients, written and/or verbal.
• Creates and maintains job files.
• Prepares and issues job orders and lab instructions.
• Ensures all required information is distributed and is understood by laboratory, client and Inspector. Keeps all parties fully informed as required during the course of the assignment.
• Verifies job conformance to customer requirements. Verifies calculations and other aspects of documentation. Provides positive and/or negative feedback to staff as needed. Reports any irregularities to management, and generates reports of non-conformance as required. Recommends disciplinary action as may be appropriate. Participates and/or leads investigations into discrepancies and problems, as required.
• Confirms figures with terminal personnel and issues confirmed figures and summaries as well as verbal confirmation with clients.
• Coordinates paper flow throughout office making sure that clients receive proper paperwork in a timely manner. Proof reads formal reports before final release.
• Coordinates with laboratory regarding sample analysis and results. 2 Represents Inspectorate by appearance and conduct. Behaves ethically at all times. As directed, maintains an “on-call” status 24 hours a day. Supports and participates in Inspectorate’s Business Management System (BMS). Attends company meetings as required. Acts as Inspector as and when work load / nature of the job dictates.

• Ensures full and adequate coverage of all field assignments by assigning appropriate resources and personnel. Instructs and provides guidance to field staff and provides job related and/or safety training as needed. Maintains training records. Ensures field staff are correctly equipped – including Safety equipment and correct and calibrated inspection equipment. Performs field Inspector Audits. Disciplines and/or recognizes field staff on performance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the normal knowledge, skill, and/or ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education development certificate ( GED ); and normally more than five years experience as an Inspector or similar position. Knowledge of company HS&E procedures and associated governmental regulations.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to groups of customers or employees. Must demonstrate good communication skills.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to draw and interpret bar graphs.

• Ability to understand and plan for the effective performance of work assignments, and…