Retail Sales Associate

Salary and Commission

Hourly wage $10.00 to $14.00 per hour. Commission up to 8% on transactions, potentially adding an average of $3.23 per hour on top of base rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required)
• Best working hours: most stores open at 9 AM and close at 6 PM; many stores closed on Sundays
• Earned Wage Access program: available on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times per payroll cycle
• Unlimited commission above hourly base rate
• Paid vacation: one week after 6 months of service, an additional week after 1 year, two weeks on each anniversary thereafter (up to 120 hours after 5 years)
• Sick/Personal time: 8 hours after 6 months, 16 hours each anniversary thereafter (up to 24 hours after 5 years)
• Employee discounts from the first day of employment
• Tuition Reimbursement up to $2,000 per year (for full‑time employees who meet program requirements)
• Access to over 10,000 discounts from 1,000+ companies through First Cash Perks
• Auto‑enrollment in the First Cash 401(k) program after 6 months of employment
• Access to the First Cash Pet Insurance program

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions while handling a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions
• Performs non‑management open/close procedures
• Makes the sales floor clean, stocked, and maintains merchandise display
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
• Handles all cash and negotiable items in accordance with established policies and procedures
• Answers incoming calls per company standards
• Communicates to customers the legal aspects of pawn and buy transactions
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
• Partners with all employees to create a positive and memorable customer experience
• Successfully completes the assigned training
• Other related duties as assigned

• Willing and able to lift/carry up to 50 pounds
• Willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting)
• Ability to work with firearms and obtain firearms certification
• May be asked to assist customers outside the building or retrieve products from external storage areas
• Minimum age 18 years
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, collaborate, and be team‑oriented
• Ability to multitask in a fast‑paced environment
• Proficient in basic math calculations
• Cash handling experience preferred
• Ability to work in multiple locations as business needs dictate
• Must work a flexible retail schedule, including weekends and holidays
• Computer literate and able to operate POS systems and common office machines

The commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2–8% commission based on the gross profit of their personal performance. More details are provided during the interview process.

• Payrates will not be below any applicable local minimum wage requirements
• Earned Wage Access is provided by Net Spend; signup is required; restrictions and fees apply
• First Cash 401(k) program is available to employees 21 years of age or older
• Maximum base payrate is derived from applicant’s previous experience and skill sets applicable to the specific position

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.