Retail Sales Associate

$10.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.01 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active service; one additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years.
• Employee discounts available to all employees from day one.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting minimum program requirements.
• Access to over 10,000 discounts from more than 1,000 companies.
• Auto‑enrollment into the First Cash 401(k) program after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the store staff to provide customer service on both the lending and retail sides of the business, greeting, engaging, and interacting with customers to process sales, loans, and other transactions. Successful candidates will work with a variety of merchandise including jewelry, tools, electronics, and firearms (in FFL locations).

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Processes sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handles cash and negotiable items per established policies.
• Answers incoming calls to company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Collaborates with coworkers and managers, showing respect and effective communication.
• Partners with all employees to create a positive customer experience.
• Completes assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform extended standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• Ability to assist a customer outside the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• Willing to work multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Detailed plan information will be provided during the interview.

Pay rates will not be below any applicable local minimum wage.

• Earned Wage Access is provided by Net Spend; signup is required.
• First Cash 401(k) program available to employees 21 years of age or older.
• Maximum base pay rate is derived from the applicant’s experience and skill set.

First Cash Holdings, Inc. is an Equal Opportunity Employer.

It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. First Cash will also provide reasonable accommodations for qualified individuals with disabilities.