Branch Sales Associate

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry‑leading brands such as Carrier, Bryant, Payne, GREE and other HVAC and Refrigeration equipment brands, as well as a full line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees.

Our extensive footprint, inventory and e‑Commerce platform allow us to deliver best‑in‑class service to customers when and where they need it.

The Branch Sales Associate will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. You will greet customers, process orders, maintain inventory, offer technical support, and uphold safety protocols. The role includes performance‑based bonuses and occasional travel for training and professional development.

• Greet customers warmly and provide expert advice on HVAC/R products and supplies.
• Accurately process customer orders, handle payments, and manage invoicing and documentation.
• Maintain detailed knowledge of HVAC/R product inventory, specifications, compatibility, and pricing.
• Monitor and replenish stock, conduct inventory counts, and report discrepancies.
• Assist customers in troubleshooting technical issues related to HVAC/R equipment.
• Follow safety protocols, keep the counter area clean and organized.
• Complete paperwork for transactions, including invoices, returns, and warranty claims.
• Occasionally travel to training sessions, meetings, or other work‑related activities.

• Prior experience in customer service.
• Leadership experience with profit and loss responsibility is preferred.
• Experience leading people in a retail environment.
• Demonstrated ability to grow sales in a retail setting.
• Experience building and maintaining cross‑functional relationships.
• Analytical skills to use customer, market, and competitor data for decision‑making.

• Experience working with HVAC contractors.
• Computer literacy and proficiency in MS Office applications.
• Team‑player with willingness to collaborate.
• Ability to function at an above‑average level in a technical environment.
• Experience using sales and/or inventory management systems.

• High School Diploma or GED equivalent;
  Associate’s degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales (preferred but not required).
• Excellent relationship‑building skills; must be a team builder as well as a team player with a focus on sales.

• Health, Vision, Dental, Life, and Disability (short‑term and long‑term) Insurance.
• Health Savings Account.
• Employee Assistance Program (EAP).
• Tuition Reimbursement and Professional Development.
• Paid Vacation and Sick Time.
• Company Paid Holidays.
• 401(k) Plan with Employer Match.
• Employee Discount Program.

Full‑time and part‑time positions are available. Visit our careers page at  for this and other opportunities.

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace and treat all employees and applicants fairly.