Customer Partner; Sales Executive

Job Overview

Pinnacle is building future leaders through a career program that empowers you in project management, critical problem solving, and customer engagement. The role focuses on improving reliability, performance, and safety for industrial facilities across sectors such as oil & gas, food & beverage, pharmaceutical, mining, agriculture & fertilizer, lumber, and water & wastewater.

• Customer Relationship and Strategy Management
  • Monitor market trends, competitor offerings, and customer business to maintain awareness of fundamentals.
  • Build and maintain long‑term relationships with key decision‑makers and influencers in client organizations.
  • Develop and execute a comprehensive strategy to add value across customer operations, identify key sites, and pilot solutions for scaling.
  • Ensure alignment with Pinnacle stakeholders, manage communication, kick‑offs, reporting, and escalation protocols.
  • Maintain accurate sales opportunity tracking, revenue projections, and reporting.
• Opportunity Management
  • Identify and understand customer pain points in asset management, equipment reliability, and maintenance, and quantify business value opportunities.
  • Act as trusted advisor, design solutions with Pinnacle Solutions and Technology teams, and present tailored solutions demonstrating measurable value.
  • Lead proposal development, pricing strategy, and negotiations to complete contracts.

• Revenue growth of customers over time with Pinnacle’s core solutions.
• Customer Health Score – average Pinnacle Way score across owned customer sites.
• Pinnacle Way “Understand” rating of 2 or better.
• Ability to clarify facility, leadership, and personnel goals and objectives.

• Minimum 7 years of industrial sector experience with a proven track record in value‑based selling, preferably in reliability, maintenance, or industrial solutions.
• Highly curious with a learning mindset; ability to connect, build rapport, and understand business drivers of key customer roles.
• Excellent verbal and written communication skills; articulate complex concepts to non‑technical stakeholders and present to C‑suite executives.
• Strong analytical and problem‑solving skills for consultative solution design.

• Bachelor’s degree in engineering or a science field.
• Proficiency with Microsoft Suite, Power BI, and CRM software.
• Understanding of reliability and mechanical integrity engineering or related functions.
• 3+ years of account executive experience managing complex value‑based sales opportunities.

• Health, vision, dental, and life insurance; 401(k) matching.
• Paid time off, nine paid holidays, volunteer paid time off, maternity and parental leave.
• Onsite gym, walking workstations, free parking, snack machines, gourmet coffee.
• Quarterly town halls, fellowship events, service awards with additional PTO and bonuses.
• Access to Microsoft Office 365, Teams, and comprehensive training and development programs.

• Work inside and/or outside environments; exposure to machinery, radiant and electrical energy, extended hours, and travel.
• Physical tasks may include walking, standing, sitting, kneeling, reaching, lifting, and other typical office duties.

Pinnacle participates in E‑Verify. Visa sponsorship for H‑1B cap subjects is not available. Pinnacle is an equal opportunity employer and does not discriminate on any protected characteristic.