Outside Sales, Parts & Service

This position is responsible for driving and supporting parts and service sales growth and providing exceptional customer support within the territory. Typical activities will include calling/visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

Joe Johnson Equipment LLC, operating as Kinloch Equipment

• 1 Vacancy – New Role
• Permanent/Full-Time
• Field Based
• Competitive Base Salary + Quarterly Bonus Opportunity
• Premium Health Insurance Benefits
• Paid Vacation and Paid Personal Days
• 10 Company Paid Holidays
• 401(k) Employer matching

• Must have excellent communication skills
• Strong sales acumen and customer service skills
• Strong understanding of sales processes
• Self-motivated, results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

• Post-Secondary Diploma in Business Administration or a related program OR equivalent professional experience
• Valid driver’s license with a clean driver’s record
• Must be able to pass a pre-employment background check

• 3+ years’ experience in a Customer Service Representative/Sales role or a related position
• Experience using Customer Relationship Management (CRM) software
• Experience analyzing sales data and forecasting future sales
• Previous exposure to heavy equipment or related industry

• Service existing accounts and ensure effective and continuous customer communication/interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Acquire and update customer information to ensure up to date customer database
• Establish and execute on a weekly customer visit plan
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Log all calls in CRM and communications with customers to allow for seamless customer support
• Develop and present parts and service packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

• Warehouses, factories, construction site environments
• 90% Travel within assigned territory
• Travelling between JJE branch and clients, visiting warehouses, factories and worksites

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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