Field Service Technician Team Lead - Industrial Refrigeration

General Information

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group is searching for an experienced Field Service Technician Team Lead to join our Midwest Team! The ideal candidate would reside around the Houston or Oklahoma area.

• Creates an inspiring team environment with a culture of open communication.
• Monitor team performance and reports on metrics.
• Delegates tasks and sets deadlines.
• Discov ers training needs and provides coaching.
• Actively listens to team members’ feedback and resolve any issues/conflicts, at times with branch manager’s support.
• Performs field service duties at times as a specialist and capable of performing all field service technician III tasks, in addition to:
• Provide troubleshooting support to improve machinery operation with respect to plant/refinery operation.
• Proficiently train customers on the operation of the equipment.
• Act as a mentor to junior technicians by providing them on the job training, assuring work is completed correctly, and provide the branch manager feedback on performance and suggestions.
• Performs other duties as assigned.
• Responds to customer requests and field dispatches.
• Meets with customer at site to go over the nature of the service or repair.
• Provide advanced technical support and performs advanced troubleshooting to the compressor package.
• Provide advanced technical support and performs advanced troubleshooting on electrical & control systems.
• Provide advanced technical support and performs advanced troubleshooting of refrigeration system.
• Performs retrofitting of industrial control panels across multiple manufacturers.
• Completes the routine maintenance or repair, in accordance with ANSI/IIAR-6 2019, as applicable.
• Inspects machinery to confirm proper working order.
• Provides preventative measure suggestions.
• Discusses work completed with customer.
• Submits all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe.
• Perform after-hours telephone troubleshooting support.
• Proficiently train customers on the operation of the equipment.
• Performs other duties as assigned.

• Minimum of a high school diploma or GED required
• Technical school certification in refrigeration or similar field is preferred
• ANSI / IIAR-6 certification required or must be able to obtain certification within 1 year.
• RETA CIRO Certification is preferred
• Minimum of 10 years of experience in industrial refrigeration
• Capable of reading P&IDs and electrical schematics.
• Strong mechanical and electrical aptitude
• Knowledge of the major components pertaining to a refrigeration system.
• Advanced knowledge of screw and piston type compressors and their packages.
• Advanced working knowledge of electrical systems, wiring, and control schemes.
• Advanced working knowledge of industrial control panels.
• Ability to act as a trainer/mentor to junior field service technicians.
• Ability to travel…