Service Technician Level 1- Entry Level

Position:Service Technician Level 1
- Entry Level

Location: Pasadena, TX

Job :221

# of Openings:1

The Service Technician I is an entry-level position within the Security Surveillance Division. This role supports the installation, monitoring, and servicing of surveillance systems, working under the guidance of senior technicians and management. The Technician I is responsible for handling basic technical tasks, documentation, equipment checks, and customer interactions while maintaining the highest standards of safety, professionalism, and accountability.

• Assist senior technicians with the installation of surveillance cameras, cabling, and related hardware.
• Feed, route, and secure cables through access holes, roof spaces, and walls to connect to fixture outlets.
• Adjust and position cameras to achieve optimal coverage based on project design.
• Fabricate and assemble basic camera systems using hand tools and hardware.

• Learn and operate monitoring and connection software (e.g., Avigilon, Hik Vision firmware).
• Monitor live feeds for suspicious activity, follow security protocols, and assist in dispatching calls to law enforcement if necessary.
• Understand bandwidth requirements, connection speeds, and the impact of environmental factors on system performance.

• Verify and prepare equipment and supplies for field crews, ensuring drivers and technicians have the necessary tools.
• Assist with loading and unloading heavy equipment; operate forklifts or skid-steer loaders when certified.
• Inspect equipment and vehicles against checklists to ensure readiness and safety compliance.
• Track and maintain accurate records of equipment use, maintenance, and job-related paperwork.

• Complete job checklists, reports, and paperwork accurately and on time.
• Conduct visual inspections of completed work to confirm quality standards are met.
• Support managers in developing and enforcing accountability and quality control measures.
• Maintain documentation required for compliance, safety audits, and client confirmation.

• Interact with clients professionally during site visits and service calls.
• Communicate with sales staff and management regarding project needs, issues, or updates.
• Represent the company with a courteous and professional demeanor at all times.

• Consistently wear and maintain personal protective equipment (PPE) as required.
• Successfully complete all assigned safety training courses (Boom lift, Scissor lift, Fall Protection).
• Promote personal safety and ergonomics while working in diverse environments.
• Report unsafe practices, hazards, or violations immediately to management.

• Arrive on time and prepared for work daily, maintaining punctuality and reliability.
• Exhibit flexibility and willingness to learn new technologies and adapt to changing job requirements.
• Uphold company policies, procedures, and values in all work activities.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or G.E.D.
• Valid Texas Driver’s License with good driving record.
• Ability to pass a Fit Test, drug test, and background check.
• Computer proficiency:
  Windows-based programs, Microsoft Word/Excel, ability to type 65 WPM.
• Basic math, literacy, and documentation skills.
• Ability to learn new technologies quickly (connection speeds, software, monitoring tools).
• Strong observation skills, attention to detail, and punctuality.
• Ability to lift and load heavy equipment; climb ladders; work outdoors in varying conditions.
• Basic math skills, ability to read spreadsheets/lists, and fluency in English (read, write, speak).
• Sense of urgency, initiative, follow-through, and pride in work.
• Team-oriented mindset with the ability to work in a growing, fast-paced environment.

• Prior experience with surveillance equipment,…