Bilingual Hotline Advocate

Bilingual Hotline Advocate

Full Time/Non-Exempt: 36-hours a week

Schedule:

Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.

$40,000 annually

The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through a 24‑hour hotline for survivors of domestic/sexual violence, and homelessness.

The Hotline Advocate will answer a 24‑hour hotline and 24‑hour Live Chat & text line to provide assessments, including crisis intervention, information and referrals, and immediate needs. The role includes managing the HCDV shelter bed database, collecting and entering monthly data on services provided via the hotline into the database, ensuring the TBOTW account is updated and accurate bed availability is noted daily, and completing reports in compliance with grant requirements and agency requirements.

Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA‑LE calls and all accompaniments. The role also involves maintaining community resources for survivors of domestic/sexual violence and homelessness by updating the resource manual to ensure referrals contain current information, and acting as an on‑call advocate a maximum of 2–3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.

Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.

• Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of the educational requirement, a High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
• Bilingual Spanish/English required.
• Must rotate on‑call responsibility a minimum of approximately 2–3 24‑hour shifts per month to provide accompaniment to victims of FV/SA at local hospitals, police departments, schools, etc.
• Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence, and an overview of the legal system.
• Ability to establish rapport and work with at‑risk populations.
• Excellent communication skills required (both verbal and written) and ability to work independently.

• Must pass a criminal background investigation check.
• Must provide and maintain a current TX Driver’s License.
• Must provide and maintain a clean driving record and annually update the driving record.
• Must provide and maintain current auto liability insurance.
• Must be authorized to work in the U.S.
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in an emergency shelter setting.