Bilingual Hotline Advocate

Schedule & Salary

• Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12:00 am
• $40,000 annually

The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through a 24‑hour hotline for survivors of domestic/sexual violence, and homelessness.

The Hotline Advocate will answer the 24‑hour hotline, 24‑hour Live Chat, and text line to provide assessments including crisis intervention, information and referrals, and immediate needs. They will assist with overseeing the HCDV shelter bed database, collect and enter monthly data on services provided through the 24‑hour hotline into the database, keep the TBOTW account updated, and maintain accurate bed availability daily.

They will complete reports in compliance with grant and agency requirements. Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on competencies of crisis intervention, Live Chat, Language Line, DA‑LE calls and related tasks, maintain community resources for survivors by updating the resource manual, and act as an on‑call advocate during a maximum of 2–3 shifts per month (including overnight and weekend hours) at local hospitals for survivors of domestic and sexual violence.

They will provide casework to shelter residents as needed, conduct initial assessments for emergency shelter services, update resident census to ensure available space, assist shelter staff with transportation, and support resident advocates with tasks related to daily operations of the shelter.

• Associate’s or Bachelor’s degree preferred, preferably in social sciences; alternatively, a High School Diploma/GED with a minimum of one year’s experience in social services or customer service.
• Bilingual Spanish/English required.
• Must rotate on‑call responsibility for approximately 2–3 24‑hour shifts per month to provide accompaniment to victims of domestic/sexual violence at local hospitals, police departments, schools, etc.
• Knowledge of the dynamics of sexual and domestic violence, related laws, and an overview of the legal system.
• Ability to establish rapport and work with at‑risk populations.
• Excellent verbal and written communication skills; ability to work independently.