Bilingual Hotline Advocate

Schedule & Compensation

• Full Time / Non-Exempt: 36 hours per week
• Schedule:
  
  Sunday 2:00 pm‑6:00 pm;
  Monday‑Thursday 4:00 pm‑12:00 am
• Annual Salary: $40,000

The Bridge is searching for a Bilingual Hotline Advocate to provide crisis intervention, information, and referral services through a 24‑hour hotline for survivors of domestic/sexual violence and homelessness.

• Answer 24‑hour hotline, Live Chat, and text line to provide assessments, crisis intervention, information, referrals, and immediate needs.
• Manage the HCDV shelter bed database and collect/enter monthly data on services provided.
• Maintain the TBOTW account with up‑to‑date bed availability, daily.
• Complete reports in compliance with grant and agency requirements.
• Assist with hotline and crisis intervention training for staff and volunteers on competencies for crisis intervention, Live Chat, Language Line, DA‑LE calls, and accompaniments.
• Maintain community resources for survivors by updating the resource manual with current information.
• Provide on‑call advocacy (2–3 shifts per month, including overnight and weekend hours) to survivors at local hospitals.
• Offer limited casework to shelter residents, conduct initial assessments for emergency shelter services, and update resident census.
• Assist shelter staff with transportation and other daily operations as needed.

• Associate’s or Bachelor’s degree preferred, preferably in social sciences; alternatively, high school diploma/GED with at least one year of experience in social services or customer service.
• Bilingual Spanish/English required.
• Must rotate on‑call responsibility for 2–3 24‑hour shifts per month to provide accompaniments to victims of domestic/family violence at local hospitals, police departments, schools, etc.
• Knowledge of the dynamics of sexual and domestic violence, related laws, and an overview of the legal system.
• Ability to establish rapport and work with at‑risk populations.
• Excellent communication skills (verbal and written); ability to work independently.

• Must pass a criminal background investigation check.
• Must provide and maintain a current Texas Driver’s License.
• Must maintain a clean driving record and update it annually.
• Must possess current auto liability insurance.
• Must be authorized to work in the U.S.
• Must be able to lift/carry up to 40 lbs and ascend/descend stairs in an emergency shelter setting.