TWIC Freight Dispatcher​/Customer Service Representative- Maritime Transportation

Job Title: Freight Dispatcher
Department
:
Freight Division
Reports To: Freight Manager
Supervises: Freight Drivers
FLSA Status
:
Non-Exempt
Employment Type
:
Full-Time

Job Summary
The Freight Dispatcher is responsible for coordinating the timely pick-up and delivery of shipments within a fast-paced, 24/7 maritime transportation environment. This role manages incoming calls, emails, and customer inquiries; schedules and dispatches drivers; communicates job requirements; and ensures efficient resource allocation. The Freight Dispatcher serves as a key customer service representative, maintaining professionalism, accuracy, and strong communication while supporting the safe and efficient flow of freight operations.

Essential Duties & Responsibilities
Dispatching & Coordination

• Triage and respond to incoming emails, calls, and customer inquiries promptly and professionally.
• Coordinate the timely pick-up and delivery of shipments, ensuring jobs are assigned and scheduled appropriately.
• Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements.
• Communicate job details clearly to drivers, supervisors, and customers.
• Monitor driver locations, timelines, and job status; adjust schedules as conditions change.
• Ensure safe and accurate execution of freight movements in compliance with company policies and maritime procedures.

Customer Service

• Serve as a point of contact for customers, providing updates and resolving issues as they arise.
• Deliver excellent customer service while maintaining a calm, courteous, and professional demeanor.
• Work closely with customers to coordinate special requests, schedule changes, or service needs.
• Represent Danner's values and uphold professionalism at all times.

Administrative & Operational Support

• Maintain accurate notes and job documentation within dispatch systems.
• Relay information quickly and accurately in a fast-paced environment.
• Assist with resource management, ensuring efficient use of drivers and vehicles.
• Support Freight Management with operational tasks and follow-through on assigned responsibilities.
• Perform other duties as assigned.

Required Qualifications

• To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Minimum 2 years of dispatching experience in security, transportation, or logistics (maritime industry preferred).
• Valid Texas Driver's License and TWIC Card required.
• Must be at least 24 years old.
• Strong typing and data entry skills with attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new dispatching systems.
• Proficiency writing, reading, and speaking English, including basic spelling, grammar, and punctuation.
• Strong organizational skills; highly detail-oriented.
• Excellent communication and customer service skills, both verbal and written.
• Ability to work under pressure, remain calm, and solve problems quickly.
• Must meet company requirements for background check, MVR, health screening, and drug test.
• Knowledge of maritime industry terminology and logistics preferred.

Work Environment & Physical Requirements

• Primarily office-based, with extended periods of sitting at a computer and phone.
• Must be able to lift and carry up to 50 lbs. occasionally.
• Occasionally drive company vehicles when needed (Night Dispatchers).
• Fast-paced and time-sensitive maritime transportation operations.
• Requires multitasking, high accuracy, and rapid communication.
• Maintain average/good vision with or without corrective lenses. Must have sufficient vision, hearing, and speech for effective communication and clerical work.
• Walking, climbing, bending, kneeling, and stooping as needed.
• Flexible schedule required, including evenings, weekends, and holidays.
• Requires manual dexterity for data entry and clerical tasks.
• Workdays include early mornings, late evenings, nights, weekends, and holidays.

Core Competencies
The skills, knowledge, and behaviors you need to do the job well.

• Communicatio…