Freight Dispatcher

Danner’s Incorporated | Freight Division | Full-Time

PAY RANGE: $18.00–$22.00 PER HOUR

Are you a dispatcher who thrives when things get busy?

Do you know how to keep drivers moving, customers informed, and operations on track when schedules change by the minute?

Danner’s Incorporated is looking for an experienced Freight Dispatcher to join our Freight Division and play a critical role in coordinating freight movements in a fast-paced, 24/7 maritime transportation environment.

This is more than answering phones and assigning drivers. You will be at the center of our freight operation, coordinating drivers and vehicles, communicating with customers, monitoring active jobs, solving problems, and making real-time decisions that keep freight moving safely and efficiently.

If you are organized, dependable, calm under pressure, and take pride in getting the details right, we want to hear from you.

As a Freight Dispatcher, you will coordinate the timely pickup and delivery of shipments while serving as an important communication link between our customers, drivers, supervisors, and management.

You will be responsible for:

• Monitor and respond to incoming calls, emails, and customer inquiries promptly and professionally.
• Schedule and dispatch drivers and vehicles based on job requirements and operational priorities.
• Coordinate timely pickups and deliveries while ensuring jobs are properly assigned and scheduled.
• Clearly communicate job details, instructions, locations, timelines, and special requirements to drivers, supervisors, and customers.
• Monitor driver locations, job progress, timelines, and status throughout the operation.
• Adjust schedules and resources as conditions change.
• Help ensure freight movements are performed safely, accurately, and in accordance with company policies and maritime procedures.
• Efficiently manage available drivers and vehicles to minimize delays and operational disruptions.

• Serve as a primary point of contact for customers regarding freight movements and scheduling.
• Provide timely updates and communicate changes or delays professionally.
• Work directly with customers to coordinate special requests, schedule changes, and service needs.
• Resolve customer concerns and operational issues quickly and professionally.
• Maintain a calm, courteous, and solution-focused attitude, even in high-pressure situations.
• Represent Danner’s Incorporated and its values in every customer interaction.

• Maintain accurate notes, records, and job documentation within dispatch systems.
• Enter and communicate information quickly and accurately.
• Assist with the efficient management of drivers, vehicles, and other operational resources.
• Support Freight Management with operational assignments and follow-through.
• Maintain accurate information throughout the dispatch process.
• Perform other related duties as assigned.

We are looking for someone who can take ownership of their responsibilities and remain focused when the operation gets busy.

• Minimum 2 years of dispatching experience in security, transportation, logistics, or a related field. Maritime industry experience is preferred.
• Valid Texas Driver’s License required.
• TWIC Card required.
• Must be at least 24 years of age.
• Strong typing and data-entry skills with excellent attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to quickly learn and effectively use dispatching and operational systems.
• Strong English reading, writing, and verbal communication skills.
• Basic spelling, grammar, and punctuation skills required.
• Excellent organizational and time-management skills.
• Ability to…