Banking Support Specialist

Job Location:

COR Pascagoula - Pascagoula, MS 39567

Position Type:
Full Time

Education Level: High School

Job Category:
Banking Banking Support Specialist

• Coordinate and deliver training on banking systems, procedures, and operational processes to brand-level trainers.
• Update training materials as systems, procedures, and regulatory requirements evolve.
• Assist trainers and operations leaders with escalated system issues and unresolved outages.

• Identify opportunities to improve workflows, efficiency, and operational consistency.
• Draft, update, and maintain procedures that support system changes, compliance requirements, and best practices.
• Collaborate with various departments to gather feedback and ensure procedures are effective and user-friendly.
• Monitor system enhancements, release notes, and industry developments to recommend improvements and identify potential risks.

• Conduct quarterly internal audits and assist with external audits.
• Help maintain effective internal controls and ensure documentation remains current.
• Track and document adherence to procedures and provide monthly reporting to management.

• Serve as a key participant and project leader on Banking Support initiatives.
• Work closely with all lines of business to develop, test, enhance, and implement operational processes and procedures.
• Assist with updates to the Retail SharePoint site and support brand-specific operational needs.

Required

• High School Diploma or equivalent.
• Minimum of 5 years of banking experience or comparable financial institution experience.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, problem-solving, project management, and time-management skills.
• Proficiency with Microsoft Office applications.

• Bachelor's Degree in Business, Finance, or a related field.
• Minimum of 2 years of training, coaching, or classroom facilitation experience.
• Knowledge of banking systems, platforms, and operational processes.