Front Office Manager

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Front Office Manager will oversee the daily management of our hotel reception area. The individual must have strong communication skills, a friendly attitude and a high level of personal organization to ensure the smooth performance of front desk duties.

• Participates in the selection of front office personnel.
• Trains, cross-trains, and retrains all front office personnel.
• Schedules the front office staff
• Supervises workloads during shifts.
• Evaluates the job performance of the front desk team members.
• Maintains working relationships and communicates with all Team members.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest related problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements.
• Relays information to appropriate personnel.
• Works within the allotted budget for the front office.
• Receives information from management and passes on pertinent details to the team members as needed.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling policies.
• Conducts regularly scheduled meetings of front office team members.
• Upholds the hotel's commitment to hospitality.

• High school diploma or GED required
• 2+ years' experience working in hotel management
• Experience with office machines (such as computers, fax machines and printers)
• Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)
• Strong communication and interpersonal skills
• Good organizational, multitasking and problem-solving skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or…