Program Coordinator - Upward Bound

Description

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to coordinate, schedule, and monitor program activities consistent with project goals; communicate with program participants, parents and the public regarding program content, policies, procedures and activities; monitor, maintain, and initiate expenditures in line with allowable costs; oversee the activities of a student worker, work with data management using an assigned data management system;

coordinate payroll for part‑time adjunct faculty, maintain time and effort and inventory documentation. This position reports to the Director for Upward Bound. The position is open until filled, with first consideration given to applicants whose complete application has been received by May 20, 2026 @ 11:59 PM Pacific Time.

• Respond to program email inquiries, answer phone calls and schedule appointments for staff; process paperwork pertaining to enrollment into the program; monitor and track students for compliance with program requirements;
• Provide high‑level customer service and problem‑solving support to students, staff, and the public regarding program eligibility, policies, and procedures; communicate with parents, participants, staff, and target schools about program requirements, events, and activities; design and distribute a monthly program flyer;
• Assist in maintaining and monitoring the department budget; complete and process requisitions, invoices and payroll; provide regular reports and coordinate required paperwork for the budgets; assist in ensuring compliance with federal legislation and regulations and billing requirements in coordination with the Director;
• Maintain accurate reporting data in a data‑based system, monitor and report on program activities in relation to established program goals within the established program parameters; provide narrative and/or statistical report as requested;
• Supervise student worker(s) with data entry and assigned tasks;
• Monitor program processes and procedures in relation to established goals and recommend changes and training needed within departments to enhance efficiency and services; collaborate in creating and updating processes, documentation, forms and publications as they relate to the services provided by the program;
• Attend meetings and conferences as an Upward Bound representative and make presentations as needed on behalf of the department;
• Perform other duties as assigned.

• Associate's degree or equivalent education from an institutionally accredited college or university;
• Two (2) years of administrative work experience in a professional setting;
• Bilingual in English and Spanish.

• Intermediate proficiency in Microsoft Office and Excel;
• Experience working with low‑income, first‑generation high school students and non‑native English speakers;
• Experience working in a community college setting.

Computer

Skills:

Intermediate to advanced computer experience and proficiency in Microsoft Office Suite; operate personal computer with general understanding of application software; ability to learn office and College‑specific software.

Customer Service

Skills:

Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.

Interpersonal

Skills:

Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things.

Communication

Skills:

Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders.

Problem Solving

Skills:

Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem‑solving situations; use reason even when dealing with emotional topics.

Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect…