Program Assistant - Assessment Center

Columbia Basin College ("CBC" or the "College") seeks a Program Assistant to deliver secure, accessible, and student-centered assessment services that support educational and career progression. This position ensures the integrity and compliance of all testing operations while providing responsive, professional service to diverse student populations. Through accuracy, accountability, and collaboration, the Program Assistant helps maintain a trusted testing environment that supports student success.  

This position reports to the Director for Assessment Center.

This @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook or .

* Serve as a primary contact for assessment participants; provide information on testing procedures, manage check-in and documentation verification, deliver group instructions, coordinate accommodated testing for students with approved accommodations, and proctor in-person, online, and off-site assessments;

* Prepare and manage daily testing operations, including rosters, testing materials documentation verification, record editing, maintaining records, score reporting, lab set-up, in-room proctoring, and troubleshooting exam delivery issues;

* Coordinate with testing sponsors and technical support teams to address technical issues during assessment sessions and submit required incident reports;

* Ensure and maintain the security of test materials, confidentiality of test results, and compliance with all testing standards and guidelines, including those of the National College Testing Association;

* Maintain required certifications, including Pearson Vue authorization to serve as an authorized GED Examiner, and complete ongoing training to meet publisher requirements;

* Provide high-level customer service assistance to students, staff, and the public regarding Assessment Center and testing services; assist students who visit the center and respond to emails and phone calls;

* Accurately enter and maintain assessment and testing data in SMS and other testing sources or publisher records; organize and maintain related files and statistical data, and prepare narrative and statistical reports on testing and program operations;

* Schedule testing activities, including individual appointments and large testing sessions, and provide proctoring services at assigned off-site facilities while supporting diverse student populations;

* Facilitate internal communication, collaboration, and documentation for testing operations by sharing timely updates, maintaining organized resources, and supporting team readiness to ensure efficient service delivery; and

* Perform other related duties as assigned.

* High school diploma or equivalent;

* Two (2) years of full-time clerical experience; and

* Bilingual and biliterate in English and in Spanish.

Preferred Qualifications

* Associate's degree or equivalent from an institutionally accredited college or university; and

* Bilingual in Spanish and English.

Skills and Abilities

Communication

Skills:

Ability to communicate effectively in oral and written formats; deliver clear group instructions during testing sessions; respond appropriately to questions and concerns; compose and edit professional correspondence and reports; and convey policies and procedures accurately;

Interpersonal

Skills:

Ability to maintain confidentiality; resolve conflict constructively; remain open to others' ideas; and work effectively with diverse student populations and external partners;

Professionalism:
Ability to approach others in a tactful manner; react well under pressure; accept responsibility for actions; follow through on commitments; and uphold testing security and ethical standards;

Customer Service

Skills:

Ability to respond promptly and professionally to students and the public; manage difficult or emotional situations with tact; provide accurate information; and meet service commitments in a timely manner;

Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks; pay close attention to small details, minimizing the likelihood of errors and contributing to overall excellence;

Technology Proficiency:
Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position; able to learn testing publisher platforms and certification requirements, maintain accurate records, and ensure quality and accuracy in assigned duties;

CBC Shared Commitments:
Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors.  Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating…