Program Coordinator - Upward Bound

Description

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to coordinate, schedule, and monitor program activities consistent with project goals; communicates with program participants, parents and the public regarding program content, policies, procedures and activities; monitors, maintains, and initiates expenditures in line with allowable costs; oversees the activities of a student worker, and works with data management using an assigned data management system;

coordinates payroll for part-time adjunct faculty, maintains time and effort and inventory documentation. This position reports to the Director for Upward Bound.

• Respond to program email inquiries, answer phone calls and schedule appointments for staff; process paperwork pertaining to enrollment into the program; monitor and track students for compliance with program requirements;
• Provide high-level customer service and problem-solving support to students, staff, and the public regarding program eligibility, policies, and procedures; communicate with parents, participants, staff, and target schools about program requirements, events, and activities; design and distribute a monthly program flyer;
• Assist in maintaining and monitoring the department budget; complete and process requisitions, invoices and payroll; provide regular reports and coordinate required paperwork for the budgets; assist in ensuring compliance with federal legislation and regulations and billing requirements in coordination with the Director;
• Maintain accurate reporting data in data-based system, monitor and report on program activities in relation to established program goals within the established program parameters; provide narrative and/or statistical report as requested;
• Supervise student worker(s) with data entry and assigned tasks;
• Monitor program processes and procedures in relation to established goals and recommend changes and training needed within departments to enhance efficiency and services; collaborates in creating and updating processes, documentation, forms and publications as they relate to the services provided by the program;
• Attend meetings and conferences as an Upward Bound representative and make presentations as needed on behalf of the department; and
• Perform other duties as assigned.

• Associate’s degree or equivalent education from an institutionally accredited college or university;
• Two (2) years of administrative work experience in a professional setting; and
• Bilingual in English and Spanish.

• Intermediate proficiency in Microsoft Office and Excel;
• Experience working with low-income, first‑generation high school students and non‑native English speakers; and
• Experience working in a community college setting.

Computer

Skills:

Intermediate to advanced computer experience and proficiency in Microsoft Office Suite; operate personal computer with general understanding of application software; ability to learn office and College‑specific software;

Customer Service

Skills:

Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal

Skills:

Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others’ ideas and try new things;

Communication

Skills:

Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Problem Solving

Skills:

Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Professionalism:
Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

CBC Shared…