Customer Experience Representative

Customer Experience Representative

Permobil has a position open for a Customer Experience Representative. Pay Range: $20.00 – $21.00 per hour.

Shift: 1st Shift.

Schedule:

Full-time Monday–Friday, 6:00am–2:30pm. Training

Schedule:

7:00am–3:30pm until training is complete. Overtime:
May be required based on business needs.

Location:

Pasco.

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Build what’s next mobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom. We are entering our next phase of growth by:

• Driving faster, breakthrough innovation
• Building a world-class, resilient manufacturing system
• Delivering exceptional customer experiences that build lifelong loyalty

Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact n us in shaping the future of mobility.

Your Role in Our Mission

• This position is part of the Customer Experience team in Pasco, WA. This role reports directly to the Customer Experience Manager.
• The Customer Experience representative is part of a team that provides support to customers, sales reps, and end users all over the world. For specific duties, see below.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 2-3 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

Highlight cross-functional collaboration and ownership. Emphasize continuous improvement and efficiency.