Customer Experience Representative

Permobil has a position open for a Customer Experience Representative

• Pay Range: $20.00 – $21.00 per hour
• Shift: 1st Shift
• Schedule:
  
  Full-time Monday–Friday, 6:00am–2:30pm
• Training
  
  Schedule:
  
  7:00am–3:30pm until training is complete
• Overtime:
  May be required based on business needs
• Location:
  
  Pasco

Build what’s next at Permobil.

Permobil exists to create a future that is free from mobility limitations . We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom.

• Driving faster, breakthrough innovation
• Building a world-class, resilient manufacturing system
• Delivering exceptional customer experiences that build lifelong loyalty .

Supported by a bold, people-first culture and an AI-enabled business , we are turning ambition into impact at scale.

Join us in shaping the future of mobility.

• This position is part of the Customer Experience team in Pasco, WA. This role reports directly to the Customer Experience Manager.
• The Customer Experience representative is part of a team that provides support to customers, sales reps, and end users all over the world. For specific duties, see below.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Typically requires a minimum of 2-3 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Dedicated Point of Contact for specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders and returns when applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Ability to multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.
• Highlight cross-functional collaboration and ownership.
• Emphasize continuous improvement and efficiency.

• Minimum of at least 2-4 years’ experience of customer support.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in the English language (written and oral); strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment and manage time effectively.
• Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
• Ability to accommodate flexible or varied work schedules.
• Ability to thrive in a fast-paced, evolving environment
• Strong problem-solving mindset

The expected pay range for this role is $20.00 – $21.00 per hour . Final compensation will depend on factors such as experience, skills, and internal equity.

In addition to base pay, Permobil offers our full - time employees the following:

• Medical, Dental, and Vision benefits that begin on your first da y
• HSA contribution matching up to $1,600/year
• 401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with…