Bilingual Customer Service Rep

Benefits

• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance
• Benefits/Perks
• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices:
  Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees and themselves.
• Cross-Sell existing customers on new products and available discounts.

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills
• Property/Casualty/Life Insurance License or willingness to obtain within 30 days of hire.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.