Dental Billing Specialist

We are a locally owned general dental group practice that has proudly served the Kennewick, Pasco, Richland, and West Richland communities for over 40 years. We are committed to delivering high-quality care in a professional, supportive, and well-organized environment. Our team values collaboration, accountability, and doing things the right way. We are excited to welcome a Patient Biller who enjoys working behind the scenes to ensure accurate billing, smooth financial processes, and excellent support for both patients and our team.

Position Overview

We are seeking experienced Patient Billers to join our administrative team. This role is ideal for someone who is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. Prior dental insurance verification and plan building are required.

This position will begin in the office. Based on performance and proficiency, there is potential for a hybrid work schedule in the future.

Key Responsibilities

Perform accurate insurance verification and eligibility checks

Review and interpret insurance benefits and coverage details

Submit, track, and follow up on dental claims (electronic and paper)

Manage accounts receivable for both insurance and patient balances

Analyze aging reports and take appropriate action on outstanding accounts

Conduct detailed account audits to identify discrepancies and resolve issues

Review Explanation of Benefits (EOBs) and ensure proper payment posting

Handle claim denials, resubmissions, and appeals

Maintain clear, accurate, and timely documentation of all account activity

Track daily work, including accounts touched and actions taken

Communicate with patients regarding billing questions, balances, and payment options

Strong communication with insurance companies to resolve claim issues and obtain payments

Ensure compliance with HIPAA and office policies

Experience in dental billing, insurance verification, and accounts receivable

Strong understanding of dental insurance processes and terminology

Proven ability to perform account audits and resolve discrepancies

Excellent attention to detail and organizational skills

Strong critical thinking and problem-solving abilities

Ability to manage multiple accounts and prioritize tasks effectively

Experience documenting account activity thoroughly and accurately

Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)

Excellent verbal and written communication skills

Ability to handle sensitive financial discussions professionally and empathetically

Experience communicating with insurance representatives and resolving issues

Knowledge of CDT coding and dental billing best practices

Experience with insurance appeals and denial management

Background in fast-paced dental or healthcare environments

Schedule and Pay

$20–$26 per hour (hourly based on experience) Bonus opportunities Full-time and part-time positions available 8 hour
-10 hour shifts (No Weekends)

On-the-job training and opportunities for professional growth Supportive and team-oriented work environment Health insurance with HSA (FT only) 401(k) with employer match (FT only) Amazing in-house dental benefits Paid time off Paid holidays Birthday bonus

Proudly serving the Tri-Cities community with trusted, compassionate dental care

Opening Hours

• Monday - Thursday 7am-7pm
• Friday 7am-5pm
• Saturday 8am-2pm

PRIME DENTAL, PASCO