Program Specialist - Student Conduct

Position: Program Specialist 2 - Student Conduct
Columbia Basin College ("CBC" or the "College") seeks a Program Specialist 2 to support the College's mission by helping foster a safe, respectful, and student-centered campus environment where students can learn, grow, and succeed. Through coordination of student conduct operations, case management processes, and educational outreach, this position promotes accountability, fairness, and student development while supporting equitable access to resources and services.

Working collaboratively with students, faculty, staff, and campus partners, the Program Specialist 2 helps uphold institutional standards, strengthen community wellbeing, and contribute to a campus culture grounded in integrity, inclusion, and student success. This position reports to the Assistant Dean for Student Conduct & Student Life.

This @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook or .

* Coordinate day-to-day operations of the Student Conduct program and oversee case workflow administration;

* Receive, assess, triage, and route student conduct reports to ensure timely and appropriate case assignment;

* Serve as the primary operational resource and subject matter expert for the student conduct case management system;

* Manage conduct case communications and oversee follow-through for notices, meetings, resolutions, sanctions, and compliance requirements;

* Interpret Student Conduct procedures and provide technical assistance to students, faculty, staff, and campus partners;

* Monitor case progress, deadlines, and procedural compliance and initiate appropriate follow-up;

* Coordinate conduct meetings, hearings, reports, and case documentation to support timely case resolution;

* Develop and deliver presentations related to student conduct processes, prevention initiatives, and campus engagement efforts;

* Serve as backup support for Student Conduct operations and independently coordinate routine case management functions as assigned;

* Evaluate program procedures and recommend process improvements to enhance operational effectiveness; and

* Perform other related duties as assigned.

* Bachelor's degree from an institutionally accredited college or university OR equivalent combination of education and experience;

* Two (2) years of experience in program coordination, student services, compliance, case management, or related area;

* Experience interpreting and applying policies, procedures, or program guidelines; and

* Experience coordinating multiple work processes, deadlines, or case-based systems.

Preferred Qualifications

* Experience in student conduct, student affairs, or similar higher education conduct/case management systems;

* Experience serving as a subject matter resource or system expert for a program or functional area;

* Experience delivering presentations, trainings, or educational outreach; and

* Experience managing or coordinating case management systems or workflow platforms.

Skills and Abilities

Communication

Skills:

Communicates student conduct procedures and expectations clearly and consistently to students, faculty, staff, and campus partners. Produces accurate, professional written and verbal communications, including case notices and procedural guidance, while maintaining appropriate tone, clarity, and confidentiality in sensitive situations;

Decision Making:
Applies established student conduct policies and procedures to triage, route, and manage cases appropriately. Uses sound judgment to prioritize competing demands, determine next steps in case progression, and identify when escalation or consultation is needed;

Organizational

Skills:

Manages multiple conduct cases, deadlines, and procedural requirements simultaneously while maintaining accuracy and attention to detail. Tracks case progress through established systems, ensuring timely documentation, follow-up, and completion of required steps;

Problem-Solving

Skills:

Identifies issues in case flow, documentation, or communication and takes action to resolve routine operational challenges. Analyzes patterns or recurring issues and recommends process improvements to strengthen efficiency, compliance, and case management outcomes;

Adaptability/Flexibility:
Responds effectively to shifting priorities, urgent case needs, and varying levels of case complexity. Adapts to procedural updates, evolving campus needs, and workload fluctuations while maintaining consistency and adherence to conduct processes;

Professionalism:
Maintains confidentiality, neutrality, and professionalism in all conduct-related interactions and communications. Represents the Student Conduct program appropriately in meetings, hearings, and campus collaborations while upholding policies and supporting a fair, educational conduct process;

CBC Shared Commitments:
Demonstrates a willingness to work with and support others in completing assignments, accepts constructive…