Program Specialist - Student Conduct

Columbia Basin College ("CBC" or the "College") seeks a Program Specialist 2 to support the College’s mission by fostering a safe, respectful, and student‑centered campus environment. The role coordinates student conduct operations, case management processes, and educational outreach to promote accountability, fairness, and student development while supporting equitable access to resources and services.

• Coordinate day-to-day operations of the Student Conduct program and oversee case workflow administration.
• Receive, assess, triage, and route student conduct reports to ensure timely and appropriate case assignment.
• Serve as the primary operational resource and subject‑matter expert for the student conduct case management system.
• Manage conduct case communications and oversee follow‑through for notices, meetings, resolutions, sanctions, and compliance requirements.
• Interpret Student Conduct procedures and provide technical assistance to students, faculty, staff, and campus partners.
• Monitor case progress, deadlines, and procedural compliance and initiate appropriate follow‑up.
• Coordinate conduct meetings, hearings, reports, and case documentation to support timely case resolution.
• Develop and deliver presentations related to student conduct processes, prevention initiatives, and campus engagement efforts.
• Serve as backup support for Student Conduct operations and independently coordinate routine case management functions as assigned.
• Evaluate program procedures and recommend process improvements to enhance operational effectiveness.
• Perform other related duties as assigned.

• Bachelor’s degree from an institutionally accredited college or university OR equivalent combination of education and experience.
• Two (2) years of experience in program coordination, student services, compliance, case management, or related area.
• Experience interpreting and applying policies, procedures, or program guidelines.
• Experience coordinating multiple work processes, deadlines, or case-based systems.

• Experience in student conduct, student affairs, or similar higher education conduct/case management systems.
• Experience serving as a subject‑matter resource or system expert for a program or functional area.
• Experience delivering presentations, trainings, or educational outreach.
• Experience managing or coordinating case management systems or workflow platforms.

• Communication Skills
  :
  Communicates student conduct procedures and expectations clearly and consistently to students, faculty, staff, and campus partners. Produces accurate, professional written and verbal communications while maintaining appropriate tone, clarity, and confidentiality.
• Decision Making
  :
  Applies established policies to triage, route, and manage cases. Uses sound judgment to prioritize competing demands and identify when escalation or consultation is needed.
• Organizational Skills
  :
  Manages multiple conduct cases, deadlines, and procedural requirements simultaneously while maintaining accuracy and attention to detail.
• Problem‑Solving Skills
  :
  Identifies issues in case flow, documentation, or communication and takes action to resolve routine operational challenges. Recommends process improvements to strengthen efficiency and compliance.
• Adaptability/Flexibility
  :
  Responds to shifting priorities, urgent case needs, and varying levels of case complexity, adapting to procedural updates and evolving campus needs.
• Professionalism
  :
  Maintains confidentiality, neutrality, and professionalism in all conduct‑related interactions and communications. Represents the Student Conduct program appropriately in meetings, hearings, and campus collaborations.
• Shared Commitments
  :
  Demonstrates cooperation, constructive feedback, effective communication, engagement in growth and learning, respect for others, and commitment to wellness and accountability.
• Support for Diversity, Equity & Inclusion
  :
  Advocates for initiatives that honor freedom of expression and promote inclusion among colleagues, students, and community members.

This at 11:59 PM Pacific Time.

For questions, contact Denise Cook at…