Clinical Pharmacy Technician

ABOUT US

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities.

Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services.

And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service.

TCCH is growing and actively recruiting Clinical Pharmacy Technicians to join our Care Teams at our multiple clinic site. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients through delivery of exceptional care. Under the direct supervision of the Pharmacy Clinical Coordinator, Pharmacy Director, and/or Pharmacist on duty, the Clinical Pharmacy Technician will perform a variety of duties as permitted under WA State law and within the technicians’ scope of practice.

The Clinical Pharmacy Technician assists Clinical Pharmacists in completing projects as assigned, playing an indispensable role in ensuring the seamless operations and quality care our patients have come to expect from Tri-Cities Community Health!

• Provide support to the Clinical Pharmacist and/or pharmacist on duty
• Assist with scheduling patients for clinical pharmacist appointments, including confirmation calls and contacting no-shows
• Assist with documentation of referrals to clinical pharmacy
• Assist with prior authorizations and insurance coverage questions
• At the direction of the clinical pharmacist, communicate with patients regarding lab results, medications, and other items related to the patient’s plan of care
• Interview patients thoroughly and reconcile medications and allergies appropriately
• Upload data to the electronic health record
• Work up patients prior to appointments with clinical pharmacist to identify gaps in care and other areas for support for the clinical pharmacist
• Run various reports pertinent to clinical pharmacy initiatives and address them as appropriate
• Complete quality improvement initiative projects as directed by Pharmacy Clinical Coordinator or other pharmacist at TCCH
• Complete medication therapy management tasks within scope
• Communicate with patients regarding their medications, coordinate the timely filling of medications, and forward to the appropriate party if the patient has further needs or questions
• Maintain assigned work areas and equipment in clean and orderly condition
• Manage routine phone calls, faxes, and/or emails
• Communicate effectively with patients, coworkers, and community members
• Demonstrate respect and regard for the dignity of all patients, family members, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Promote positive working relations and work effectively as part of a team to facilitate goals and objectives
• Thoroughly process a prescription from start to finish
• Operate POS system and related front counter objectives according to pharmacy procedures
• Accurately count, pour, and stock bottles for individual prescriptions, applying correct labels and ensuring compliant packaging
• Reconstitute medications by addition of a specific quantity of distilled water, ethanol, isopropyl alcohol or provided diluent requiring no calculation
• Accurately enter patient demographics, billing information, and…