Vice President of Acute Care & Crisis Stabilization

Vice President Of Acute Care & Crisis Stabilization

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

The purpose of this role is to provide integrated strategic and operational oversight for the organization's crisis care continuum, spanning community-based diversion and short-term inpatient stabilization, ensuring exceptional patient throughput, operational efficiency, and consistent clinical quality across all service delivery platforms, reporting to the EVP.

This position exists to:

• Lead and oversee the acute care and crisis stabilization continuum
• Ensure regulatory compliance and safety standards
• Provide strategic and operational oversight
• Integrate the crisis continuum and flow
• Drive operational performance & consistency
• Ensure crisis safety, quality, and compliance
• Manage financial & contractual outcomes
• Develop and mentor director-level leadership

As a senior leader, this position serves as the cultural and operational anchor for the crisis care continuum. The Vice President cultivates leadership at the Director level, champions core values of compassionate client care and collaborative problem-solving, and drives organizational success through rigorous adherence to safety, quality, and financial stewardship. This leader translates strategic initiatives into consistent operational excellence, empowering teams to deliver high-quality, efficient care across all acute and community-based service lines.

Values:
Demonstrates behaviors which contribute to the growth and achievement of Comprehensive's mission:

• Passion for the Work, Compassion for the Client
  • Demonstrates empathy, professionalism, and sound judgment in all interactions
  • Prioritizes client safety, dignity, and outcomes
  • Maintains composure and effectiveness in high-pressure or emotionally demanding situations
• Customer Service
  • Takes ownership of issues and follows through to resolution
  • Communicates clearly, honestly, and proactively
  • Maintains a solutions-oriented approach and supports both clients and colleagues
• Collaborative Problem Solving
  • Engages others to develop effective, aligned solutions
  • Communicates openly and works across teams to reduce silos
  • Shares accountability for decisions and outcomes
• Leadership Expectation
  • Sets clear expectations and holds self and others accountable
  • Addresses issues at the appropriate level
  • Aligns team performance with organizational goals

Key Success Measures

• Program Capacity, Length of Stay, and Revenue Integrity:
  Maintains an average facility occupancy rate of at least 90% at each assigned program, ensures average length of stay remains within established program benchmarks and payer-authorized bed days, and keeps payer denials below 10% of total admissions.
• Adherence to Budget:
  Ensure the combined operating budget for all programs under this VP remains within the organizational goal of ±3% of the approved budget.
• Regulatory Compliance and Safe Transitions:
  Maintains zero critical regulatory findings across all crisis services and keeps safety incidents during patient transfers and transitions between levels of care below 5% of all completed transitions.

Key Activities:

• Integrate Crisis Continuum and Flow:
  Oversee and manage the end-to-end patient flow from diversion programs into and out of short-term inpatient crisis units, focusing on reducing avoidable hospitalizations and ensuring seamless transitions across the service lines.
• Drive Operational Performance & Consistency:
  Translate the EVP's strategic directives into actionable operational plans for both the community/diversion and inpatient crisis teams, ensuring consistent execution and adherence to standardized care models.
• Ensure Crisis Safety, Quality, and Compliance:
  Provide expert oversight to mitigate high-acuity risks specific to crisis services, ensuring regulatory compliance and achieving high standards of clinical quality across the entire continuum.
• Manage Financial & Contractual Outcomes:
  Accountable for the financial performance and resource allocation of both the Community/Diversion and Short-Term Inpatient Crisis departments, ensuring contracted performance targets and utilization metrics are met.
• Develop and Mentor Director-Level Leadership:
  Provide coaching, mentorship, and performance management to the two reporting directors to cultivate a high-performing, resilient, and accountable leadership team.
• Leadership & Team Development:
  Provide supervision, coaching, and performance management for staff, establish department goals and accountability standards, support staff development and operational consistency across crisis functions

Skills & Experience:

• Preferred experience in healthcare, behavioral health, or multi-site service environments
• Demonstrated experience in strategic and operational leadership within high-acuity behavioral health or crisis care…