Director of Acute Care & Field Operations

Director Of Acute Care & Field Operations

Yakima, WA 98902;
Pasco, WA 99301;
Walla Walla, WA 99362;
Richland, WA 98352;
Kennewick, WA 99336;
Ellensburg, WA 98926

Salary Range $ - $ Salary Position Type Full Time Education Level Bachelor's Degree

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

What are we looking for in a Director of Acute Care & Field Operations?

The primary position purpose is to provide strategic and operational leadership for community-based and diversion programs, ensuring consistent service excellence, optimizing patient access and throughput by diverting individuals from higher-acuity services, and embedding a culture of critical risk assessment and mitigation across all field-based teams.

This role serves as a key driver of organizational excellence, focusing on the development and mentorship of manager-level leaders while fostering a high-performance culture. The Director is responsible for maintaining financial and contractual health, building strong community partnerships, and ensuring stable staffing and morale across all field-based teams. By aligning departmental goals with organizational objectives and promoting collaborative problem-solving, this position ensures the delivery of high-quality, sustainable care that reflects our commitment to client-centered service and operational reliability.

Duties May Include:

• Passion for the Work, Compassion for the Client
• Customer Service
• Collaborative Problem Solving
• Leadership Expectation

Audit and Regulatory Compliance

Crisis Diversion and Readmission Reduction

Fiscal Management

Key Activities

Standardize Operations & Improve Reliability

Optimize Access & Throughput (Diversion)

Ensure Quality, Safety & Compliance

Develop Community Partnerships & Outreach

Ensure Workforce Stability & Leadership Accountability

Workforce Development for Crisis Services

Leadership & Team Development

Skills & Experience

• Preferred experience in healthcare, behavioral health, or multi-site and community-based service environments
• Demonstrated experience in operational leadership within high-acuity behavioral health or crisis care settings
• Expertise in managing integrated care models, specifically community-based diversion and short-term crisis stabilization
• Strong understanding of regulatory compliance requirements and safety standards in crisis services
• Strong leadership, organizational, and problem-solving skills
• Strong communication and collaboration skills
• Ability to manage multiple operational priorities in fast-paced environments

Physical and Mental Requirements

Work Environment & Physical Demands

• Primarily operates in office, healthcare, residential, and community-based environments
• Requires frequent movement throughout agency facilities and grounds
• Ability to travel between sites and attend meetings across locations as needed
• Ability to inspect maintenance areas, mechanical systems, rooftops, and operational spaces
• Occasional lifting of up to 50 pounds

Cognitive & Mental Demands

• Ability to manage complex operational priorities and respond effectively to urgent situations
• Ability to analyze operational issues and implement effective solutions
• High level of attention to detail, organization, and accountability
• Ability to exercise sound judgment in high-risk and time-sensitive situations

Emotional & Behavioral Demands

• Ability to work effectively in a behavioral health environment
• Ability to maintain professionalism, composure, and effective decision-making during emergencies or operational disruptions
• Strong interpersonal skills to support collaboration across departments and external partners

• Ability to effectively communicate verbally and in writing with staff, leadership, contractors, vendors, regulatory agencies, and community partner
• Bachelor's degree in Business Administration, Healthcare Administration, Social Work or related field preferred
• Minimum of (3) years of progressively responsible crisis…