Management Trainee

Overview

Responsible for managing, supervising and coordinating the day-to-day operations at the Clinic with focus on operational excellence and patient flow from pre-admission through registration and checkout.

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work.

Your ability to make an impact is limited only by your passion and creativity.

Description of

Primary Responsibilities:

1. Responsible for supervising the job duties of Medical Assistants:

a. Provides relevant training to ensure that proper staffing levels are maintained for Registered Medical Assistants and Certified Medical Assistants. b. Coordinates orientation for new nursing personnel c. Provides evaluation forms for assessing staff performance d. Maintains, tracks and analyzes ongoing educational records of nursing staff and reports within the departmente. Develops staff in-service training sessions

2. Responsible for developing, implementing, and evaluating methods to ensure effectiveness and efficiency of staff performance and the clinic’s utilization of facilities, equipment, and other resources:

a. Manages patient complaints in a respectful, professional, and timely manner.b. Oversees the ordering of medical and office supplies.c. Investigates and resolves complaints or refers unusual problems to the Director of Operationsd. Participates in infection control, utilization review, case management, and quality assessment activities and analysis.e. Works with Clinic Managers to address facilities management needs.

3. Responsible for development, maintenance, and revision of nursing policy and procedures to ensure the best possible patient care

a. Conducts and revises nursing policies annually b. Interprets and enforces department and institution policies

4. Responsible for support of the revenue cycle:

a. Works with the Clinic Managers and Billing Department to identify and eliminate insurance denials involving medical assistants. b. Engages in process improvement initiatives designed to increase net operating margin.

5. Supports the Quality Department to achieve Performance Improvement objectives:

a. Develops and implements quality assurance activities with support staffb. Supports and assists in efforts to assist support staff achieve PCMH certificationsc. Supports and assists in efforts to achieve Meaningful Use requirementsd. Supports and assists in efforts for process improvements to retain Joint Commission accreditation

6. Staff Management:

a. Fulfill supervisory responsibilities for the Medical Assistants including hiring, performance evaluations, training, coaching, etc.b. Assures development and contribution of staff through effective training, directing and performance management ensuring a high level of technical/organizational skillsc. Provides a desirable work environment within the department to ensure a high level of morale and job satisfaction with minimal turnover.

Professional and Technical Knowledge:

1. Possesses advanced level general skills, including written and verbal communications skills, computational and computer skills, and mathematical knowledge frequently acquired…