Assistant General Manager - Red Lion Hotel and Conference Center Pasco

Position title

Assistant General Manager - Red Lion Hotel and Conference Center Pasco Description Eternal  Hotels is looking for an experienced Full Service Hotel / Resort Assistant General Manager to join our team at Red Lion Hotel & Conference Center Pasco by Sonesta.

Responsibilities
· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
· Manage the direct sales activities of the hotel in partnership with the hotels Area Sales Director (ASD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotels trade area. Directly supervise the hotels Sales department and partner with the above sales support team to create and execute the hotels sales and marketing plan to secure the fair market share of business for the hotel.
· Manage the overall seasonal demand strategy in partnership with the hotels Revenue Manager (RM) with regard to room type and length of stay pricing. Work with the hotels property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
· Regularly sell hotel rooms through direct client contact.
· Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
· Manage the Sonesta brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the companys guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.
· Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.
· Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.
· Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
· Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company.
· Work with the Finance Department on the identification of variances and communication to ownership on the hotels financial condition. In partnership with the hotels assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel. In partnership with Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces.

This includes the creation and management of the hotels annual capital and operations expense budget to improve and maintain the facility for guests and ownership.
· In partnership with the hotel’s assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.
· In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.
· In partnership…