Part-Time Front Desk Agent - Red Lion Hotel & Conference Center Pasco

Eternal Hotels is a national hospitality company primarily engaged in the management and ownership of upscale, midscale and economy full service and select service hotels & restaurants. Our portfolio brand family includes franchised properties from Red Lion Hotels, Best Western Hotels, Intercontinental Hotels Group, Choice Hotels, and select unbranded properties.

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent involves registering/booking guests in and out of their rooms, while accommodating any special requests.

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provide a professional and friendly service for guests
• Deal with guests
• Calculate bills, collect payments and maintain cash bank according to policies
• Post charges to guest accounts: room service, food, liquor and telephone
• The Front Office is the area of the hotel where guests form their first and last impressions. This makes it really important for Front Desk Agents to work hard to create a pleasant experience for guests and ensure their return.

• Diplomacy and the ability to communicate clearly
• The ability to multitask, prioritize and manage time
• The ability to perform under pressure
• Must be highly motivated

You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

• 1 year of customer service experience
• High school or equivalent
• 1 year of front desk experience

• Sick Time Off
• Employee Discount