Assistant General Manager

Job Title

Assistant General Manager

1816 W Court St, Pasco, WA

$19.00 - $21.00

Employee

Full time

• 401K plan with company match
• Biweekly Bonus Incentives
• Career advancement opportunities
• Daily Pay
• No need to pay for tools
• Employee Discount
• Employee Referral Bonuses
• Fleet Referral Bonuses
• Medical/dental/vision insurance benefits
• Perk Spot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
• PTO after 180 days
• Spot bonuses through our internal rewards program
• Uniforms paid for and laundered

Step into the dynamic role of Assistant General Manager (AGM) and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.

• Work directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, Multi Care, and Core Plus.
• Coach and execute excellent customer service, creating an exceptional guest experience.
• Set a positive example as a leader while building team engagement and efficiency.
• Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
• Assist the GM with budgeting, sales forecasts, financial performance, expense controls, etc.
• Provide clear and detailed direction to the team consistently.
• Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
• Provide guidance and mentoring to the automotive technicians and CSAs.
• Perform opening and closing duties when the GM is off.
• Assist the GM in building and maintaining an engaged workforce that reflects customer volume and the business need.
• Lead daily team huddles and store meetings, setting the direction for achieving the business goals.
• Manage inventory and product order that meets the business need.
• Adhere and hold others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with their questions and needs, in person, electronically, or via telephone.

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups of people.
• Sound business sense and comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance always.
• Enjoys and is energized by a fast‑paced, flexible, high‑performance retail environment.
• “Guest First” mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on your feet on hard surfaces like concrete or metal.
• Expect to work in an environment with hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work‑related items up to 50 pounds.
• Performs all other duties as assigned or needed.
• Must be at least 18 years of age.

We’re proud to be an equal‑opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.