Information Services Director

Description

The Information Services Director creates short and long‑term strategic direction and develops and implements policies, procedures, programs, and related technology and support systems, to achieve related goals and objectives for the Information Services (IS) department. This position directs, evaluates, and continuously improves the operation of the department and oversees the development, modification, and implementation of computer systems, audio systems, security systems, VHF Radio, and Microwave systems for user departments, according to current department and County practices, to assure reliable and quality information systems and services for Franklin County offices, departments, and related agencies.

• Prepares proposals, negotiates, and secures contracts for departmental services and/or governmental agencies and leads or coordinates implementation of contracted services.
• Recommends, develops, and implements strategic plans for new technology systems including scheduling and prioritizing system developments and/or improvements without deterring departments or individuals from completing their work.
• Researches, negotiates, and directs the purchasing of information technology equipment and services for the County according to strategic goals, objectives, and budget requirements or guidelines.
• Develops, administers, and monitors an accurate, realistic, and fiscally sound department budget, payroll, and other fiscal operations of the department; approves, monitors and manages expenditures, revenues, and costs in a timely manner, ensuring compliance with approved budget and in accordance with department goals, objectives and County standard practices.
• Provides oversight of the work direction of IS work order system and department projects in accordance with related codes, ordinances, regulations, laws, and County guidelines.
• Leads the staff selection process activities and provides or coordinates department new employee orientation, including County and department policies and/or employee handbooks, and initial position training.
• Evaluates employee performance and provides consistent and timely performance feedback and coaching to direct reports; supports supervisors in their role of managing employee performance; provides training or development activities as needed and manages performance issues up to and including administering discipline and termination.
• Pursues self‑development and continues personal development of skills and knowledge by attending ongoing educational workshops, reviewing professional publications, and establishing personal networks.
• Plans, organizes, directs, and communicates the development, implementation, and progress of the department goals, objectives, budget, policies, procedures, priorities, safety requirements, and performance standards to ensure efficient and effective operations in compliance with County standards.
• Communicates information and recommendations regarding the IS department services in Franklin County Board of Commissioner meetings and meetings with individuals, other directors, elected officials, and/or the general public, according to current department and County practices.
• Oversees the creation, development, and maintenance of systems and records including files, lists, logs, and other recordkeeping systems utilizing computerized and manual systems that provide for proper evaluation, control, and documentation of assigned operations, according to current department and County practices; ensures records are accurate and available for annual audit.
• Monitors, reports, interprets, communicates and implements change to policy, procedures, or programs due to new trends, innovations, federal, state and local rules, laws, regulations, legislation, codes, and ordinances as they relate to the Information Services department operation.

• Expert knowledge of operational characteristics of technology equipment, peripherals, and various platforms.
• Expert knowledge of modern principles, methods, and practices in information and technology resource management.
• Expert knowledge of Franklin County business and financial acumen and the application and interpretation of Franklin County policies and procedures and federal, state, and local rules, laws, regulations, legislation, codes, and ordinances as they relate to area(s) of assignment.
• Expert knowledge of principles and practices of management as applied to supervision, training, performance evaluations, program planning, staffing, budgeting, coordination, analysis, and evaluation of programs, policies, operational needs, and staff development.
• Expert knowledge of principles and practices of governmental fiscal management including budget preparation, expenditure control, and sound record keeping.
• Expert project management skills including creating scope and sequence, communication, leadership (providing direction, vision, coaching team, sound judgment, issue and conflict…