Parts Manager - Pasco, WA

Parts Manager

RWC Group is seeking an experienced Parts Manager to lead parts operations at one of our commercial truck dealership locations. As a trusted leader in heavy-duty truck sales, service, and parts across the Western US, we're looking for a results-driven professional to drive profitability, inventory optimization, and customer satisfaction in our parts department.

You'll manage a dedicated team, oversee supplier relationships, control inventory levels, and ensure the right parts are available when our customers—from owner-operators to large fleets—need them most.

Core Responsibilities

Department Leadership & Operations

• Direct all aspects of parts department operations to maximize ROI and profitability
• Develop and execute the annual parts strategy, including sales forecasts, budgets, and performance targets
• Manage inventory control, purchasing, and supplier relationships to maintain optimal stock levels and reduce carrying costs
• Establish and monitor departmental KPIs (gross margin, inventory turns, customer satisfaction, on-time delivery)

Team Management

• Hire, train, develop, and supervise parts department staff (counter sales, warehouse, delivery personnel)
• Conduct performance evaluations, provide coaching, and foster a culture of accountability and excellence
• Build a high-performing team that prioritizes customer service and operational efficiency

Customer & Business Growth

• Drive parts sales growth through both wholesale and retail channels (internal service, external customers, fleets)
• Develop strong relationships with fleet accounts and key customers to understand their parts needs
• Coordinate with service department to ensure seamless parts availability for repairs and maintenance
• Identify opportunities to cross-sell, improve margins, and expand market share

Systems & Compliance

• Utilize dealership management systems (DMS) and parts catalog software to track inventory, orders, and customer data
• Ensure accurate inventory accounting, cycle counts, and reconciliation
• Maintain compliance with OEM requirements and manufacturer metrics
• Generate and analyze reports to inform decision-making and identify trends

Required Qualifications

• 5+ years of parts department management experience in an automotive, heavy truck, or related commercial vehicle dealership
• Proven leadership of parts teams with demonstrated ability to motivate and develop staff
• Strong knowledge of heavy-duty truck parts, components, and OEM specifications
• Proficiency with dealership management systems (DMS platforms preferred: CDK, Reynolds, PROCEDE, Parts Pro, Paragon)
• Excellent organizational and time management skills with ability to prioritize multiple tasks in a fast-paced environment
• Strong communication skills—both verbal and written—with ability to interact effectively with customers, vendors, and team members
• High school diploma or GED (some college or vocational training preferred)
• Valid driver's license with a clean driving record

Preferred Qualifications

• Experience in heavy-duty or commercial truck dealerships (Class 7 & 8 trucks)
• Familiarity with fleet account management and wholesale parts operations
• Knowledge of Caterpillar, Cummins, or other heavy-duty engine/powertrain components
• Experience with inventory forecasting and demand planning tools
• Leadership certifications or formal management training
• Background in logistics, supply chain, or procurement
• Bilingual capabilities (Spanish or other relevant languages)

What We Offer

Competitive Compensation & Benefits

• Salary range: $85,000–$105,000 USD (based on experience, location, and market conditions)
• Performance-based bonus opportunities tied to departmental metrics
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) including holidays, vacation, and personal days

Professional Development

• Ongoing training and certification programs
• Clear career advancement opportunities within our 20+ location network
• Access to industry conferences and professional development resources
• Mentorship from experienced leadership team

Work Environment

• Stable, family-owned company with 50+ years in the industry
• Well-equipped facilities with modern technology and systems
• P…