Retail Wireless Consultant - Part-Time

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They live and breathe T‑Mobile, acting as brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, building new and deepening existing relationships.

They are experts in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way by meeting performance targets including sales, customer experience, and quality of sale metrics.

• Serving and selling to customers while providing a best in class customer experience and building loyalty.
• Consistently leverages digital tools in interactions and onboarding.
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking information between customers and learning about innovations in wireless and technology.
• Partners with T‑Mobile employees across channels, including business and customer service.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required:

No.

DOT Regulated Position:
No. Safety Sensitive Position:
No.

Hourly Base Pay: $20.50. Annualized Incentive Target: $6,552. Successful candidate’s actual incentive earnings vary based on performance and full‑time status.

All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  The accommodation team is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.