Closing Manager

Job Overview

Job Title: Closing Manager
Job Code: 973
Department: Grocery
Reports To: Store Manager
FLSA Status: Nonexempt
EEOC Codes: 41-1011, 4700

Wage: $17.65 to $24.00 per hour, depending on experience.

• Employee Assistance Program (EAP) – 100% Company paid
• Employee Stock Ownership Plan (ESOP) – 100% Company paid; allocations begin at age 21
• Daily Pay – Option to be paid today
• 401K – Company matching up to 4% (if elected)
• Medical, Dental, Vision, Life Insurance (no deductible medical option) – Employer pays the majority of premium
• Health Savings Account (HSA) – depending on the plan selected
• Paid holidays:
  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day (time and a half for worked holidays)
• Three days of Bereavement pay
• Three days of Jury pay
• Washington Paid Family & Medical Leave – The Company pays 26.78% of the premium
• Washington Paid Sick & Safe Leave – 1-hour sick leave earned for every 40 hours worked

Years of Credited Service – Vested Percentage

• Less than two years – 0%
• Two years – 20%
• Three years – 40%
• Four years – 60%
• Five years – 80%
• Six or more years – 100%

To provide guidance and empowerment to all store associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.

• Creating a welcoming atmosphere for everyone.
• Embracing Yoke's Core Values and Mission Statement as an integral part of your contribution to our team.
• Promoting Yoke's sales and company growth by patronizing Yoke's stores and representing our company in the community with a positive message.
• Participating enthusiastically with genuine care for our shared success, always remembering we are the owners of Yoke's.

• Reporting for assigned shifts on time, communicating clearly, and demonstrating suitable physical abilities to perform assigned tasks and duties, while providing excellent service and leadership.
• Promoting sales through active discussions with guests, offering product recommendations, and discussing current promotions and service information.
• Performing all work in compliance with laws, policies, and confidentiality regulations, and reporting any discrepancies to the Store Manager or appropriate personnel.
• Identifying and supporting the development of associates who show promise or interest in increased responsibility.
• Practicing Food Safety – Active managerial control for all food handling departments, ensuring staff are properly trained and following food safety practices.
• Guiding front-end and perimeter department operations by supervising and working as a cashier when a higher manager is absent.
• Closing the store in the evening in the absence of the Store Manager, Assistant Store Manager, or higher-level managers.
• Answering guest complaints or inquiries.
• Empowering associates to use “This One's On Us” cards to deliver exceptional service.
• Securing the store and performing as Store Manager in the absence of the Store Manager or the Assistant Store Manager.
• Ensuring compliance with established security, sales, and record‑keeping procedures.
• Assisting in grocery paperwork, merchandising, stocking, ordering, inventory preparation, and overall cash management procedures.
• Participating actively in the store's accident reduction plan: monitoring slip/trip hazards, cleaning spills, recognizing safety features of machinery, PPE usage, and evacuation plans.

• Assisting in managing associates throughout the store in the absence of higher managers, overseeing overall direction, coordination, and evaluation.
• Performing supervisory responsibilities in accordance with company policies and applicable laws.
• Training associates; planning, assigning, and directing work; rewarding, disciplining, and resolving complaints.
• Displaying excellent leadership and communication skills when addressing associate matters.
• Understanding and enforcing company policies.

Education and/or

Experience:

High School diploma or GED; or a minimum of two years related experience and/or training; or equivalent combination.

Language

Skills:

Reads, interprets,…