Customer Support Representative

Pasco
Agri-Service - Pasco
1620 E James St
Pasco, WA 99301, USA

Pasco
Agri-Service - Pasco
1620 E James St
Pasco, WA 99301, USA

Showing 1 location

Pasco
Agri-Service - Pasco
1620 E James St
Pasco, WA 99301, USA

Pasco
Agri-Service - Pasco
1620 E James St
Pasco, WA 99301, USA

• Hybrid
• Travel Required :
  Yes
• Parts
• Full-Time
• Requisition #: CUSTO
  001378

SAFETY:

• Report all incidents immediately.
• Prepare and participate in incident investigations as needed.
• Attend all safety trainings both in person and virtual.
• Ensure work site inspections and vehicle inspections are completely as required.
• Recognize and promote employees demonstrating safe behaviors.
• Discuss safety and the importance of it at each team meeting/gathering.
• Demonstrate my commitment to safety with both words and actions.
• Promote the Safety Culture of Agri-Service
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
• Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
• Maintains a clean office environment and company vehicle.
• Performs weekly inspections on company vehicle.
• Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
• Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
• Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.
• Communicates with Safety Liaison to identify and address safety concerns.

Essential Functions:

• Identifies and calls on all existing and potential customers of Agri-Service in their assigned territory. Creates and maintains a positive relationship with each customer.
• Achieves profitable growth by selling the value and differentiation of our products and services.
• Advise customers on maintenance and repair practices to lower overall owning and operating costs.
• Develops and maintains technical knowledge and skills necessary to promote our parts and service offerings.
• Develops and maintains product knowledge on AGCO equipment and all equipment offered by Agri-Service.
• Identifies customers’ needs or concerns and develops effective solutions.
• Works together with other departments within Agri-Service to enhance customer relationships.
• Assists customers within 24 hours of equipment delivery from Agri-Service with an emphasis on maintenance and care of the equipment
• Develops timely, accurate quotes for customers parts and service needs.
• Embraces integrity, quality, and responsiveness to customer needs.
• Works closely with our business partners, store team and corporate support on warranty/product related issues.
• Advocate for safety at Agri-Service. Adheres to all applicable safety policies, procedures, and standards.
• Works within and promotes corporate vision, purpose, values, and goals of the organization.
• Performs other duties as assigned.

Knowledge

Skills and Abilities

• Sales experience preferred but not required.
• Demonstrated knowledge of parts and service offerings and capabilities.
• Ability to develop and maintain product knowledge of AGCO and Agri-Service products and services.
• Ability to assess customer needs and elevate customer satisfaction.
• Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions.
• Knowledge or ability to learn Microsoft, CDK and OneAGCO.
• Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
• Ability to set and manage priorities.
• Drive and maintain company vehicles.
• Must be a self starter and able to work without supervision.

Education and Experience

• Proof of high school diploma or…