Communications Officer

Position: Communications Officer 1
Columbia Basin College ("CBC" or the "College") seeks a Communications Officer 1 (Dispatcher) to support the college's mission by giving top priority to the safety and security of the campus community. Through communication, proactive emergency preparedness, and the efficient management of security-related systems and records, this position actively contributes to creating a secure and conducive environment for students, faculty, staff, and the public.

This position reports to the Director for Campus Security, Risk & Emergency Management.

This @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook or .

* Administer and maintain security records management systems, including Computer Aided Dispatch (CAD), ticket management, records retention, daily audits, event logs, and system access security;

* Monitor system integrity and compliance, identify security violations, maintain access permissions, and recommend updates to communications and operational procedures to support consistent department practices;

* Coordinate parking and citation administration, including processing citations, levying fines, managing permit databases, issuing reserved and carpool parking permits, and processing related applications;

* Compile, maintain, and analyze security-related data and reports, including daily operational records, statistical reporting, annual summaries, and data contributions for the Annual Security Report and other administrative reports;

* Operate and coordinate security communications systems, including radio dispatch, multi-line telephone systems, emergency communications, and other department data-recording and communication equipment;

* Receive, assess, document, and disseminate security-related communications and service requests, providing dispatch support and operational direction to patrol personnel during routine and emergency situations;

* Maintain departmental records and provide administrative support, including clerical functions, report processing, file maintenance, receptionist duties, and general office support for Campus Security operations;

* Administer campus access control systems, including maintaining key and electronic access databases, issuing credentials, programming electronic access levels, and managing related documentation for staff and resident students;

* Manage campus security surveillance systems, including monitoring system functionality and retrieving, archiving, and distributing recorded video footage as authorized;

* Provide operational support for department effectiveness, including coordinating with internal technology partners, training staff on systems and procedures, maintaining lost and found operations, researching equipment and supplies and developing forms; and

* Perform other duties and responsibilities as assigned.

* One (1) year of relevant work experience as a communications officer, dispatcher, or front desk worker in a college and/or university, security business or office, or as a public safety dispatcher or civilian staff employee for a police, fire, or emergency medical services (EMS) in a city, county, or federal governmental agency; and

* Experience managing and maintaining databases and electronic record systems.

Preferred Qualifications:

* Associate's degree in criminal justice or other related area of study from an institutionally accredited college or university.

Skills and Abilities

Data Analysis & Decision-Making:
Strong analytical skills to interpret data, derive insights, and make data-driven decisions that support continuous improvement and enhance operational efficiency;

Decision Making:
Strong analytical skills and sound judgment to assess complex situations, weigh alternatives, and make strategic decisions that align with the college's mission, values, and priorities while considering diverse perspectives and potential impacts;

Innovation: Proactively seeking and implementing creative solutions to improve effectiveness and adaptability within the college environment. Embracing continuous…