Field Service Technician

Field Service Technician

The Field Service Technician is responsible for performing field and in-house service work for customers, the installation and set-up of new machines, and ensuring customer satisfaction by performing high quality work in a timely manner. Service work includes installation, repair, and maintenance of electrical, mechanical, computer, and industrial systems and controls of mechanical equipment located in production settings.

Essential duties include:

• Install, maintain, and repair electro-mechanical equipment.
• Travel to customer locations throughout North America to perform installations, maintenance, and repairs to electro-mechanical equipment.
• Prepare and test all equipment before equipment is shipped to customers to ensure proper functioning and operation.
• Load and unload equipment at Volm and customer facilities.
• Train customers and operators on proper use of equipment sold and serviced by Volm Companies.
• Troubleshoot and diagnose issues with equipment utilizing technical manuals, schematics, and diagnostics tools, visually and by sound.
• Conduct phone service support on an "on-call" basis.
• Document all installation and service work performed in a timely manner including expense reports, service reports, time sheets, etc.
• Continuously identify opportunities for process improvement and cost reduction.

Required skills and abilities include:

• Ability to obtain and maintain a valid US passport or passport card preferred.
• Developed understanding and use of mechanical, electrical, and electronic systems, including PLC and VFD controls.
• Ability to accurately read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams.
• Strong critical thinking, troubleshooting, and analytical skills.
• Ability to read and follow oral and written instructions.
• Ability to handle stress and successfully perform in a fast-past environment.
• The ability to establish priorities, work independently, and proceed with objectives without direct supervision.
• Adaptability and flexibility to embrace new skills.
• Proven ability to work collaboratively in a team environment.
• Strong time management skills for efficient task allocation and meeting deadlines.
• Meticulous attention to detail in completing tasks and maintaining high-quality standards.

Education and experience include:

• Knowledge of mechanical and electrical standards and practices normally acquired through completion of a technical certificate or equivalent combinations of education and experience.
• Established experience working with material and resource planning systems, spreadsheets, word processing documents, customer management databases, and other applicable computer systems and data management software preferred.
• Established experience in electro-mechanical principles, systems, and repair preferred.
• Journeyman electrician license preferred.
• Established experience building and maintaining strong customer service relationships preferred.

Physical requirements include:

• Ability to stand, walk, and move around for extended periods of time.
• Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components.
• Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, assembling products, etc.
• Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions.
• Endurance to withstand prolonged periods of physical activity or work shifts, particularly relevant for manufacturing roles that involve repetitive tasks.
• Ability to move quickly, easily, and with coordination to navigate through tight spaces, react swiftly to changing work conditions, and perform tasks that require agility.
• Flexibility to bend, stoop, and reach low or high objects, particularly relevant for jobs that involve material handling or maintenance tasks.
• Capability to climb ladders, stairs, or scaffolding, as required in certain manufacturing or construction environments.
• Ability to perform physically demanding tasks, such as lifting,…