Social Services Coord NEx

Description

POSITION TITLE:

SOCIAL SERVICES Coordinator

DEPARTMENT: SOCIAL SERVICES

STATUS: NON-EXEMPT / PART-TIME

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team.

In other words, we're committed to big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

The Pathway of Hope (POH) is a Salvation Army initiative offering strengths-based case management to families seeking to break the cycle of poverty and achieve long-term stability. The Social Services Coordinator plays a key role in leading social service and POH efforts at the Tri-Cities Corps by assessing client needs, developing individualized action plans, and connecting families to housing, health, financial, and emotional resources.

Using motivational interviewing and trauma-informed care, the Social Services Coordinator works closely with corps staff and community partners to build strong support networks and promote self-sufficiency. This role includes maintaining accurate records through Well Sky Community Services, ensuring culturally competent and ethical care, and fostering collaboration with other service agencies in the Tri-Cities area.

• High school degree or GED required
• Associate's degree (AA) in Social Work, Social Services, or a related field preferred - or a strong desire to learn and grow in the role.
• Minimum 1 year of experience working with low-income or homeless families, Case Management experience preferred.

• Must possess a valid Washington State driver's license and be 21 years of age or older.
• The Salvation Army Protecting the Mission (PTM) training and certification is required within 90 days of hire.

• Detail oriented
• General understanding of homelessness, trauma, and mental health challenges.
• Familiarity with Strengths-Based Perspective, Stages of Change Model, and Motivational Interviewing is a plus.
• Ability to work compassionately with diverse populations, especially those impacted by poverty and crisis.
• Ability to work independently and as part of a team.
• Ability to read, write, speak, and understand English; bilingual English/Spanish strongly preferred.
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Strong interpersonal communication, organization, and problem-solving skills.
• Strong analytical and research skills
• Proficient typing skills (40 words per minute)
• General knowledge of business protocols
• Ability and willingness to keep information confidential

• Microsoft Office Suite
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

• Community Program Coordination
  • Coordinate logistics, preparation, and distribution for Angel Tree, Back to School, and other seasonal community programs.
  • Drive a TSA vehicle to transport supplies to and from seasonal community programs.
  • Plan and implement appropriate levels of social service support throughout the Tri-Cities area.
• Client Services & Case Management
  • Screen clients and complete applications for Salvation Army programs, including Pathway of Hope (POH).
  • Determine eligibility and conduct intake assessments (e.g., URICA, Client Sufficiency Matrix, Herth Hope Index).
  • Develop and monitor individualized action plans and goals.
  • Provide ongoing case management at 30, 60, and 90 days and 12 months, with one year of follow-up after POH completion.
  • Offer referrals to community resources (housing, health, benefits, financial support, etc.).
  • Respect client confidentiality and adhere to HIPAA, 42 CFR, and POH guidelines.
• Data & Reporting
  • Accurately record and maintain client data using Well Sky Community Services.
  • Compile and submit required monthly statistical and service reports.
  • Track and report all services provided.
• Teamwork & Training
  • Participate in all required POH and Well Sky trainings, including Strengths-Based Perspective,…